Dr. Devin Douglas Pugsley

Dr Pugsley was rude as well as his staff. I am not sure if because it was Monday but overall he perfom faily good

About as efficient and competent as a Doctor can get.

I visited Red Deer from Vancouver Island and ended up with a large kidneystone.Dr Pugsley treated me and I was extremely impressed by the outcome of the surgery. Dr. Pugsley was very personable and that made my experience a lot easier.My best urologist EVER!

Address is not correct on google - correct address is #208, 3947 50A avenue, red deer alberta, T4N 6V7

If I could give 0 stars I would. Most unprofessional office I have ever come across. First appointment couldnt find the place. Google has the wrong address. Whatever. It happens. Today I'm supposed to have an appointment, now, I remember them saying something about appointments only being Wednesdays, so I've tried calling for the past week and a half to confirm. No answer. So I just went to my appointment. Turns out the women gave me the wrong date. Not supposed to be till NEXT MONTH. When I mentioned I've been calling to find out the receptionist goes well it's a very busy phone" um. What ? Needless to say I just canceled the appointment and will find someone better."

Dr Pugsley is awesome. Very caring and professional. I would trust him with my life. (well actually I did).

Was given requisition for tests from Dr Haines in This office I was not given specific instructions for preperations for these tests which meant missing work 3 times to do 2 tests?? Also had my personal info wrong on the paperwork (Birth date etc..,) when I called the office( as I was told to by the lab) to have this corrected I was met by an EXTREMELY RUDE RECEPTIONIST!!! That lied to me would not give me her name or let me speak wuth the Dr.!I have a very urgent critical surgery coming up an am under an extreme amount of stress and have been told it is crucial that ai control my stress due to my condition snd this is how I was treated?? I will be contacting the Red Deer Regional Health Authority, The College og Zphysicians and whoever else may be involved in filing a firmal complaint against this receptionist immediatelley. Dr Haines himself was fantastic through my consultation but it is Dr. Pugsley’s reception staff that has made this experience unbareable I am literally in tears as I write this.

Dr Heins was very professional, helpful and sweet when we met him at the emergency ( UTI causing sepsis ) but when i called the office to check on referral status i got nowhere , WORLDS MOST RUDE PERSON is handling his appointments and i feel sorry for Dr Heins, his reputation will go down and he will have no business!! This person must go! She hung up on me, lied, did not do as she promised( look into my husbands file, check with dr Heins and get back to me)He name is Joyanne , supposedly !We are sitting at nothing now ( a month later) where my husband needs something done ASAPIf there was a 0 stars option i would use it!

Great Doctor 5 Stars

Horrible experience