Response Safety Security & Investigations

very POOR customer service. On Nov. 22, 2018 I got 2 parking tickets a couple of hours apart in my building parking 216 Viewmount dr. The property manager call to cancel them I though so. On Dec 21 I received 2 notices from the city of Ottawa. I called your business and I was told to email you with the information I got a form letter back very quickly.the fines are due tomorrow Jan 9. I started the routine all over again with the same letter. The worst is I can't talk any one responsible

You gave a ticket to my visitor even though they were registered and then told my property manager you would contact the city to remove the ticket. Now the ticket has increased and its still not canceled. What kind of service are you running?? Very disappointed!!!!

Brandon, a security guard with Response Security while on mobile patrol route encountered me in a distressed situation. When making initial contact with me he was very professional and polite and once we determined the issue at hand he went above and beyond the call of duty to ensure that my safety and well-being were his top priority. If it weren't for Brandon I would have been in for a nightmare of an evening however because he was there the outcome was positive and I was able to be on my way securely without any issue. I believe Brandon should be commended for his actions and recognized within the company for his initiative and professionalism while on duty. I wouldn't hesitate for an instant to recommend Response Security to friends or family and if I were ever in a position to hire a security service I would consider them to be my first choice, without a doubt. Thank you so much Brandon I wish there were some way that I could make it up to you because your help really meant a lot to me. All the best -- Chris

I was not impressed with the attitude of one of your employees today. Nor do I appreciate being threatened . You need to teach your staff the difference between stopping to drop someone off, and parking in an area that says no parking , which i wasnt parking in as i was clearly in the car talking to the dude. No where did it say no stopping on the signs and he threaten to give me a ticket even when i advised i was just dropping someone off. I at no time was out of the car. Then when I confronted him to explain to me the difference in his mind what parking is and no stopping was he refused rolled up the window and acted like a 2 year old. If your staff decides to threaten people then they should have the guts to discuss it and not hide in their cars. YOU PEOPLE ARE NOT POLICE OFFICERS . I also have a video of our discussion which he refuses to answer simple questions and hides in his car . I should put this up on YouTube to show what kind of people you hire and what kind of company you are .

got a job offer from them. Trained by a female and she wouldn't go inside a building we were supposed to go to. I did the whole thing. She was a supervisor getting paid more and doing less. One time I had a shift where I did 12 hours for 2 days in a parking lot undercover. Long story short, I only got paid for one of those days and they refused to pay me for the second day. My checks were ALWAYS short. If anyone here reading this works for taxes in anyway I suggest looking into them.edit to the owners reply- this was around 2015 bud, and yes I was training to work mobile. The fact you don't even have records on me just shows how unorganized your company is. The female was named Suzanne and I bet Dan is still working there. but how would you know? you are very disconected from the workers there, I never saw you there once when I Was with your company for 5 months. The only time I would see you is at work events like bowling.

Not happy with this agency. Received a parking ticket even though I registered with this company to park for the night. They won't do anything about it even though its their officer that made the mistake. Calling and sending emails got me nowhere. All they said was take it up with the city. Now why would I book time off work for a 70-100$ ticket? I'm better off paying by phone and not missing work. The city scammed me this time. Hope it doesn't happen again. Recommend better training to the parking officers.. probably handing out tickets left and right to meet a quota.Edit- The owner" that replies to the reviews should be fired. Unbelievable.."

I give them 3 stars for the simple fact they gave me work when i needed it. But i took 1 star off cause even in 2017 when I was working with them, they had not implemented the corporate standard of direct deposit. another star loss for the numerous times, i got caught up in shift replacement guards which always left me with missed appointments and extra hours overworked all because another employee called in sick at the last minute. and if i ever did that, there would be mass panic. and in this situation the mobile security is supposed to replace me as soon as my shift ends and then figure it out. Now my final annoyance is that at many sites there is a huge discrepancy in what is expected from employee by employer and client. As a security guard, i will not lay hand on another person ever. nor will i search through their belongings. but many times some clients would get upset with me over that. people easily forget Security Guards are not cops. hell we aren't even armed guards.Reply to owner:way too defensive and not at all respectful. security is for insurance for the client. and you guys need to get in the modern times with automatic deposit. smartphone deposit doesn't account for deposit delay from the bank. and i recall a time when you guys cheque bounced, was a headache to get the cheque again and then had to pay late fees. luckily i work for new security company who are so chill they hired me to just show up and get paid.

Had an issue with at an Osgoode Property and called Response. Response’s answering service took my call and assured me they would call me back. Twenty-three hours later and they still haven’t called back.So unprofessional

can i give 0 stars?This company patrols" our building and by "patrols" I mean most of the guards swing by when they feel fit.The ones that come for ticketing people in visitors parking LITERALLY watch people park

I have been working with Response Safety Security and Investigations for more than a year and I really appreciate the company's effort and contribution to the growth and development of the employees. The work environment is cordial with a close-knit team. Management emanates a productive and friendly culture that motivates me to deliver the best.I would highly recommend joining the Response team. Thanks.