TForce Logistics - London

Tforce Logistics was forced on me by Ikea Canada. For some unknown reason, Ikea has selected this absolutely awful firm to deliver its products. Their terrible service must be impacting Ikea's sales, because I love Ikea and have for decades, but the only way to buy Ikea in my new location is by delivery, which means TForce. I would prefer that they not tell you when your delivery is scheduled to arrive than give you what appears to be a firm date and then not deliver on that date. This has occurred multiple times now; I am holding off on future ordering due to this frustration.

AWFUL, couriers never deliver your package and will mark it down as “exception” and state “no access” which is completely false. It’s always when it’s raining too, in my opinion the driver just doesn’t want to get out of their vehicle. It’s happened every single time I’ve ordered from a specific company. I’ve also sent emails to T Force which have all been ignored.

Seriously an incompetent delivery service. A driver left my Sephora package outside because he couldn't figure out the door code even after I had it written in the package and after he called. Luckily I was home and was able to go down, because I usually am not home for Sephora deliveries. I showed him the combo I told him on the phone and he just said he didn't know and drove off. Other delivery companies manage perfectly fine. I don't know if he was just too stupid to use a keypad or if he was willfully lazy. Do better.

worst company on the planet...failed to deliver my package multiple times even after I requested they come when I'm home as the apartment I live in has no cameras in the hallways delivery guy was completely rude over the intercom aka the buzzer they supposedly did not have" funny how the buzzer code is exactly how they contacted me though...they still refuse to deliver my package on a date im home so have essentially just stolen my package and the customer service sucks. looking at the picture its pretty clear all out packages are going to someones house which would be exactly why they refuse a pick up option. Will be updating the companies that used them for delivery and asking them to never send me a package through this company again. delivery guy was beyond rude too. we pay hard earned money for our packages and expect them to be delivered safely and with respect shouldnt be that complicated if this is a legitimate business"

Just awful. They failed to deliver my package on a Monday because of a lack of buzzer number to my building. I confirmed said number when they called me on Monday, but they still failed to deliver. Our intercom also has a directory they could use. My package has been sitting in their delivery facility across town since, so I called customer service asking for an update. I was told the next delivery attempt will be Monday again. When I asked why no attempt had been made Tues, Wed or Thurs they gave me the excuse that they had tried Monday but did not have a buzzer number. ????? How many times do I need to explain they have all the information they need?I don't know if it's incompetence or laziness, but I won't order through a site that partners with them ever again. My god.

A HORRIBLE company with terrible service. I got a notification from a Sephora that my package had been delivered. I never received that package and when I contacted tforce they sent me a blurry photo as proof of delivery. Their customer service is terrible and doing any form of business with them is a recipe for disaster. Avoid by all means.

Ordered a package from a very well known Canadian retailer. They used TForce instead of the usual FedEx for delivery. Saw the TForce driver place the package at my door, take a picture, then pick it up, and take it back to his truck. Ran out to his delivery van and asked for my package. Driver went in to complete denial, claimed he didn’t have a package. He understood Ring doorbell camera that captured it and handed it over. Called the retailer and let them know about this. Should have called the police as well. Beware!

This company delivered my package to the wrong address. With picture proof it was the wrong apartment. When I called and they said my address back it was correct. When it was delivered instead of delivering to my correct apartment number they delivered it to the apartment that was my buzzer number instead. There was no effort to actually read the label. This company is willing to do nothing about they mess up and basically told me to contact the store I bought from and that’s it. So I’m out money and items I purchased. Horrible customer service.

If I could give tforce a zero stars I would. I was tracking my package all day and then all of sudden I check the website and it says delivery could not be made because they had no access. No access to what? My building buzzer code was given and I was home all day so the driver could have called me but decided not to. When I called to ask about my package customer service was rude and did not provide any help or reasoning as to why it wasn’t delivered and now even though my package is in London the delivery date keeps getting pushed back day by day without notice. I suggest not to order from stores who use TForce for their deliveries because deliveries don’t come at the expected date and getting help from a TForce customer service representative is not helpful whatsoever.

They had no signage so I spent 20 minutes trying to find the building. You have to drive in and behind a giant distrabution center and even when you figure out you have to go in this gated area with all the AZ trucks, they're a tiny trailer with a sign that's no readable from the road. I called all their extensions for help finding the building and no one picked up. They told me my package was lost. Then someone found it. They didn't check my ID. I drove home and then realized it wasn't my package. I went back and they said they didn't have my package. Then they looked again and they did have my package. They didn't check my ID the second time either (but fortunately it was the right). I feel bad for the person who's package I opened. The whole thing took me an hour. ALSO they have terrible operational hours. I had to take time off work to pick up my package despite having paid a premium fee for their services.