Alberta Precision Laboratories

Went as a walk in, was there before they opened at 7am when I finally got to the front of the line the phone rang and lady went to have a friendly chat with whomever was on the other end, which placed me behind other people the other lady was checking in.My official check-in time was then 7:15am, I only got called back to get bloodwork done at 8:55am as they will take 10-15 appointment people to every walk-in. I also then proceeded to wait in the room for 20 minutes while she inputed everything into the computer.Terribly timed out as my tests require a urine sample and fasting as a type 1 diabetic who is pregnant, I would book appointments in advance but being pregnant and diabetic means I see my doctor every week and constantly get new bloodwork thrown at me that needs to be done as soon as possible which doesn't work if I need to book appointments 7 weeks out.

Came here in December 2022 with an appointment. After waiting 15 minutes in line just to reach reception, was told the wait would be 2 hours despite my appointment. Staff could not care less about getting anything done in a timely manner. They called one or two patients back in the 40 minutes I was waiting. Several people, including me, had to leave without getting necessary tests done.

Waited only for an hour when the receptionist told me it would be one and half.The receptionist is friendly and professional, who would answer your questions patientlyThe MLA was the opposite, she asked me to leave a urine sample when my doctor didn’t order me one. When I was asking what the urine sample is for, she said “ I don’t know, whatever your doctor ordered for you”I called doctor’s office and they said they didn’t order a urine test.

My timed blood test was taken 5 minutes late despite going up to desk and informing the staff as it said on my form.Overheard one staff making comments like oh she's pregnant

You don’t need to book an appointment here. Waiting time is very reasonable and employees are very helpful on top of receptionist is very professional and welcoming. Parking is also accessible so you don’t have to worry about finding a spot. Highly recommended location!

They said it will be a 3 hours wait to get blood work done when the website says under 30 minutes.I asked if they do call backs or anything and the lady said that they can text but she want sure if they'd remember. I asked her if we can give it a try anyways and she said that they can't text to the area code 780 because it's long distance...

The staff are usually friendly and kind. Unfortunately, their booking system is a nightmare and they end up 30 minutes to an hour behind on appointments almost every day. I'm pregnant with twins and needed to fast for my test, made my appointment early so it wouldn't be too long of a wait (I also had to stay there 2 hours and have multiple blood draws for the test I was doing). I still ended up waiting 40 minutes to get in for my inital blood draw, on top of the 2 hours I was required to stay. This could have easily caused me to pass out with how long I had to wait on top of fasting. It's not the fault of the staff who take your blood or the receptionist, they are trying their best and working hard, but the system they're using for appointments/walk-ins is really awful and it makes it undesirable to go here. On the plus side, I will note that the lab is clean and well maintained, and usually not uncomfortably over-packed with people waiting like a lot of labs I've been to.

The staff was rude and abrupt. I had an appointment booked and waited 45 minutes before asking I how far behind they are. They said an appointment doesn’t mean anything and that I have to wait. The blood tests are time sensitive and I’m fasting for it. Someone is going to end up passing out because of their neglect. They don’t care about the people coming in. Everyone in the waiting room was complaining of going over an hour past their appointment times. Disorganized. I’d give 0 stars if possible.

My husband and I had booked appointments. The weather made us a bit late but we had our blood work, urine and an echocardiogram (for me) within a 45 minute period. The staff there was so accommodating, caring, and we even had a few laughs. Everyone was over and beyond in my experience. Now I just hope for “no news is good news!”