Strike Twice Computers

Discovered Strike Twice via Nextdoor recommendations. Couldn't be happier with computer, service, rapport and pricing. Keith is kind, professional, patient and willing to take the time necessary to make customers feel well treated. I highly recommend this business and will continue as a loyal customer.

Keith provides individual service, whatever your needs are he is able to support and provide the technology tools and services needed. I have been bringing my computers into Keith for at least the past five years and have purchased two computers from him. I have been very pleased with my purchases, upgrades and annual tune ups.

Keith (owner) is great. He is technically excellent, has people skills, and an understanding of what each customer may want and need based on how they use computers. I'm a physician who does some work from home, I also have a consulting business; no need for gaming etc. Keith set me up perfectly on a used/refurb machine far more capable than the old one I left him. All important data was transferred to the new machine, despite the old machine being basically dead. I also have my old drive to back up data, just in case. Go see Keith at strike twice, you won't be disappointed.

My second review of Strike Twice in the last year. Since June 2020 I have purchased two computers from Keith. The first was a previously owned, but much improved (by Keith) machine. I had a number of problems with it that, I don't believe, were related to the hardware, but rather some of the software I had been using. Keith was very generous with his time and efforts to help me resolve the issues. However, I'd finally had enough of it and decided to purchase a new PC from him. I can't say enough about how satisfied I am with the service, the hardware, and Keith's very generous efforts in helping me get back on board with projects, internet surfing, and completing tasks at hand. My new HP PC is on the left. I bought a second and used monitor from him (in the middle), and the camera on top of that monitor. Keith is and always will be the first person I contact when it comes to resolving computer issues and purchasing equipment. He's a great fellow to work with, has a great sense of humor and is #1 in my list. Thank you Keith for everything over the past year.

Excellent customer service, the owner is friendly and efficient! I was able to get my computer problem diagnosed the same day, luckily he even had the part in stock so he was able to have it done within three business days! Reasonable pricing with an option to pay more for express service, which although I didn't need I think that is a fantastic business service to have. I was out of town and unable to get the computer and he made it easy for my husband to just come grab it at his convenience. I would go here again for any future repairs or problems.

Keith has built three computers over the last fifteen or twenty years for us and also repaired and updated our computers when service was needed. He has always taken the time to listen to our needs and been able to direct us to the equipment that will work best for the things we do with our computer and printer. I highly recommend Keith and Strike Twice for any computer or printers needs you may have.

I brought my old PC in with a failed hard drive and he was able to recover the data and get me a great new PC at a fair price. Highly recommend you talk to Keith for all your PC needs!

Keith is more interested in maintaining the appearance of running an honest business than running an honest business. My two encounters were both disasters. Do not do business with this guy. Trust me. Or don’t trust me. But please do listen to the tone of his voice. Pay attention to his attitude. Try to determine if you’re being manipulated. And keep a close eye on your wallet.

Keith was nice enough when I first came in, even as I overlooked the fact that he told me all about his latest date. While I believe him to be knowledgeable in his field, I do question his scruples.Keith replaced two fans in my laptop. When I returned to pick up my laptop, he told me that he bought TWO sets of fans, two fans in each set, totaling four fans. He told me that he bought two sets “just in case” something happened; that way, he would have a second set and I wouldn’t have to wait longer for the repair. Fair enough, I suppose. Only he charged me for all four fans, not the two that I actually needed.He charged me $29.99 for EACH FAN he replaced (totaling $59.98. I found the fans for my particular laptop online for $23-26/set.) Naturally, I believe that he charged me for both sets of fans (all four), but I only needed two fans. In essence, I paid for all four fans, but he is keeping two fans for his inventory.After looking at my invoice again, I called Keith about what seemed to be either an honest oversight or a deliberate overcharge. I was willing to give him the benefit of the doubt.He gave me a runaround story which was nonsensical. I asked him to clarify again; he repeated the same story and reassured me that he didn't overcharge me (even though he later admitted to up-charging me for taking parts out of his stock).I decided not to push him further as it was clear to me that I was not going to be reimbursed.I switched gears and let Keith know, in the kindest way possible, that I did not like the fact that he put his sticker (an ugly sticker with his company’s phone number) on the front of my laptop.After a slight back and forth, he told me that I was “the first customer to complain about this, but okay” he’d take it under advisement. (It does not matter if I am the first or the 100th customer, this was a condescending and unprofessional response to a minimal critique.)He went on to say, with a snarky tone, “Did you appreciate that I added rubber cushions to the bottom of your laptop…for free?”I replied, “Yes, I did appreciate that; however, after returning home and looking at it, I noticed that there was dried superglue coming out over the sides of the rubber.”He told me that he didn’t “appreciate me” telling him how to “run his business” and “micro-managing” how he does his work. When I referred to him as “Sir” he told me not to call him “sir” because it was rude. What? Like a man with a fragile ego, he was unable to handle the slightest critique.What he believes to be “good service”, I found to be off-putting. If a business is going to add a service-for a charge or for free-to someone’s expensive property, then a) make sure you do a damn good job at it and b) don’t assume you can add whatever you want to the customer’s property and c) take whatever critique you might receive with graciousness.I'm certain Keith will fire back a snarky and defensive retort, as he has with the other poor reviews he has received.There is no defending your behavior, Sir.

Great place to get your computer fixed or buy. I went there to fix my old pc but instead I got a very good pc for a competitive price with 90 days warranty. Keith was very helpful and friendly.