Vancouver East Veterinary Walk-In Clinic

Great honest VET who showed they really cared for my pup. Dr Shura was amazing, very calming and even had my dog licking his face - which is very unusual in a vet visit as hes normally petrified but Dr Shura made us both feel in good hands. Could not recommend them enough!

I have nothing but good experiences here. The staffs are friendly and helpful. You should see how happy my dog saw Dr. Shura. It was a reunion after almost 7 years. That says a lot how much fond memories my dog was with Dr. Shura previously. Unlike some vets that I have experienced in the past that blown up a small matter out of proportion and requested never ending and expensive examinations, I like Dr. Shura's much sensible approach towards curing our hairy baby.

We had the pleasure of dealing with Dr. Kevin Shura at the clinic. He was a real treat in what was a stressful situation. He treated the symptoms as presented and was honest and upfront about associated costs and his recommendations. All the office staff were pleasant and friendly - having a sick pet can be a bit stressful and they made us feel comfortable. Their rates are fair and the service is extraordinary - while the limited hours might be a bit inconvenient if it isn't an emergency situation it is worth the wait to take your furry friends there!

We recently moved homes so we had to find a new vet in our area. I saw the reviews for Vancouver East Veterinary Walk-In Clinic so we booked our cat in here. Sadly, this was a huge mistake on our part. We took our cat in for her annual checkup. All of the documents were transferred from our previous vet to this one, so it should have her up to date vaccine information and other health background. Unfortunately, Dr. Shura didn't even pay attention to her vaccination history anyways, and despite our cat having gotten her 3-year vaccines in 2018, he said it was done in 2017 and then vaccinated her anyways. I didn't notice this until I got home and saw my previous invoices from the previous vet that said she last got the vaccination in 2018. A few days after we got home from the vet, my cat's hair started falling out in the area where the vaccination was injected. We tried calling Vancouver East Veterinary Walk-In Clinic on Wednesday at around 10AM and there was no pick-up (they are closed most of the week, open only for limited hours in the afternoon), no voice mail, and no emergency line you can call. We ended up having to drive back to our old vet to get her looked at because that was our only option. I understand that adverse side effect may happen after a vaccination, but I am very disappointed that the vet misread her vaccination history and gave her something she didn't need, and also we weren't able to reach them or an alternate number. When we were getting our cat looked at, Mr. Shura said to us that he doesn't like to overvaccinate animals because he'll get our money through teeth cleanings anyways (he had recommended a teeth cleaning for our cat). I couldn't tell if he was a vet or a used car salesman.

I've been to this vet a handful of times, but have not had a positive experience. They're supposed to be a walk-in clinic, but whenever I walk in, they don't have any vets available. Either they're not there or busy for the next 1-2 hours. Fine, so I tried calling in for an appointment before going. Appointment confirmed by the front desk, then I must have gotten 2-3 calls asking me to reschedule for various reasons.Finally settled on an appointment, then I go in and I still have to wait a long time to be seen. Every other time I had to make an appointment and every time I had to wait 15-30 mins.Then there were the issues with the food. I was sold a bag of prescription food that expired within a month of the purchase date, but I didn't know until I got home. I asked to return it, but I was told they had a no return policy. They said I was told that I was buying almost expiring food and was given a discount. I was not told this, and the invoice didn't note this either. Finally spoke to a manager and had to settle for a credit for half the amount.Another issue with food, I was quoted one price over the phone and when I went in to pay for it, they raised the price. My dog needed it, so I couldn't say no... Not happy.The vets there are good though, and attentive... So it seems the issues really are from the front desk staff only. It's a bit of a shame, as this is a convenient location.

Located inside the pet store, friendly animal loving staff and thorough pet doctors. Introduction of my pup to the vet was loaded with treats to ensure a good experience for the pup. The vet I spoke with was very informative and listened to my every concern, also gave me a earful of recommendations for a healthy pup. Very satisfied.

DO NOT TAKE YOUR ANIMALS HERE!!! After reading the reviews for this place I took my puppy here for his shots, they kept telling me that he had access ear wax and hairy ears that needed to be plucked at 30 bucks a pop. After 2 months of trusting this doctor I went to an animal hospital to get a second opinion. Turns out he had a SEVERE ear infection and had to be SEDATED so they could clean them out. HE COULD HAVE LOST HIS HEARING! HE COULD HAVE LOST HIS EYESIGHT, HE COULD HAVE DIED!!! This vet is incompetent. DO NOT TAKE YOUR PETS HERE!!!

The vet and all the staff here are so kind and super helpful and their pricing is very reasonable. We had a bad experience previously at hemlock animal hospital and were left very much in the dark about my senior cats kidney disease diagnosis. The vet here at Vancouver east took the extra time to sit with me and explain everything in detail and come up with a treatment plan, and explain what our options will be in the future when her condition worsens. I'm so thankful we brought her here and got a second opinion. They will be our regular vet going forward with all pets, present and future.

Although have a very good vet (Dr Shura) who we’ve been happy with the past 2 years, the limited & confused operating hours at this place keeps getting worse, while prices keep going up. Their Google maps opening hours here clearly show open on Saturdays, yet we came today from the other side of town to pick up medication, and the clinic has a sign inexplicably saying ‘CLOSED’. We received a phone message from them last week saying our medication was ready to be picked up, but now when we phoned to check where it is, they told us there is no record of it in their system. Very disappointing. Would no longer recommend this place.

Excellent clinic. The entire staff if friendly and professional. We go to Dr. Shura and could not recommend him enough. He is super calming and friendly to our dog and is very approachable to us. Always making sure we have time for questions. They give us the feeling that they are always covering all bases and check ups are thorough. We got our dog neutered there and all went great.