Smile Direct Club

Kind of hard to find once you get into the second floor, I had to ask the barista at the coffee counter. Queen was great and offered a very quick, and kind service. She was amazing! I was in and out within 15 minutes.

I really like how friendly the staff are! They welcomed me to their office and explained the whole process really well. It was Queen who was in charge of taking care of me and she was super kind and understanding. The whole thing passed really quickly. I came in waited for 5 min, got the 3D scan and was done the next 10 min.I recommend trying their service and I can't wait to get my aligners once my evaluation has been assessed :)

Sharing my experience after almost 4 years with SDC.Does it work : yes - kind of. But don't expect the results you would get with a real treatment like Invisalign. You obviously get what you pay for.The people you'll talk to at their weird Montreal office (coworking space lol) are the only contact you will ever get with a real person, but be aware they are not even dental experts of any kind.Consider also that you'll have to wear retainers for the rest of your life, that could be annoying because of the cost of these (+/-120$ every 6 month) and you'll have to carry those always around you. I can guarantee you'll get frustrating experience when traveling/moving around and forgetting your retainers. Even after a few years, teeth are going back pretty quickly (one night without retainer is enough).And above everything, consider that customer care is the worst... I waited weeks to get an email answer that I'm still waiting for. If you rather call them, be prepared for hours of wait. It's been 2 weeks I'm trying to get retainers and no one is replying anywhere.In short, you better spend more with a real dentist, or to be well prepared for a frustrating experience.

Smile Direct Club made aligners affordable to everyone! I've been looking for a way to fix my teeth again after getting braces. I lost my retainers and left it for years. I finally decided to get aligners but the cost was much too high.Here is my experience:1st appointment - I forget the rep's name but I can honestly say she provided stellar service! Explained in details what was to come.As it was coming to an end, the Dr. re-assessed my teeth and felt I needed a refinement. Unfortunately, my work schedule didn't align with their on-site availabilities so, they sent an impression kit, free of charge.When the impression kit came, I carefully read the instructions and sent it on it's way.It arrived and as soon as I placed my aligners in, I instantly knew something wasn't right. I most definitely didn't do it properly because the aligners pushed against my gums and it was very comfortable. I filed it down but that didn't help and my teeth were moving inwards, causing my smile to look small (if that makes sense?). My gums were so pushed back, it was close to my roots and brushing was slightly painful.I contacted customer service via chat and they had me attend a Zoom meeting to re-assess and decided it is best to do another refinement.I decided to go on-site this time. 2nd appointment and I was greeted by the wonderful Tina who, not only was completely transparent with me, but offered to go above and beyond by giving her personal number in case I needed another refinement and the appointments available wouldn't fit me. She was vibrant and just a pleasure to deal with.I am still on the journey but I HIGHLY recommend NOT taking the impression kit and have a scan instead if a refinement is needed. IT WILL SAVE YOU TIME and you won't be disappointed with the end results!

I would give 0 stars if I could.Yesterday I saw my dentist for my check up/cleaning.Turns out Smile Direct is not a reputable company. They say they have orthodontists that create your program for you—but WHERE are they? They obviously send your info outside on Canada & have the program created outside of regulations and guidelines within Canada.Smile direct not only has false advertising but turns out I now have to have surgery to fix the damage it caused on my teeth & gums.They progress the movements of your teeth too quickly, causing gums to recede and teeth to become loose.I followed instructions EXTREMELY carefully & now have to pay thousands of dollars to fix the issues smile direct aligners created.I am extremely disappointed; not only is this company extremely careless but the advertising targets lower income folks.Pretty disgustingI have started a file to be reimbursed and if the company can’t be accountable I’ll be pursuing a lawsuit

Seems like a SCAM before I even went. I had an appointment scheduled for May 13th but realized I had another appointment that day for something. I wrote them May 6th (yesterday), a week before to cancel the free consultation. As it was MORE than 24 hours there is to be NO cancelation fee. They sent me 2 emails stating I wrote them 2 inquiries with 2 different reference numbers when I wrote them them once and finally an email confirming the cancelation.I wake up today and receive a text message and email telling me that I MISSED my appointment!! How can I miss my appointment on May 13th when it's a week away?? I have screenshots of my cancelation and emails of the appointment day. If there is any money taken off my card, I will be reporting them as fraud. Avoid this place and go to a real dentist's office where it's more organized and you don't have have to worry about this.

Do not recommend at all, save your money! I only had ONE in person visit (the original consult) and any follow ups were done via sending photos of any progress. The aligner quality is absolutely terrible and break constantly or snap (you’re only wearing set of aligners for maximum 2 weeks, so surprised by how often they would break). The customer service is terrible, they do not accurately update your record when you call or email and keep sending the same template email in response. They also do not have a full refund for unsatisfactory results (full refund only applies in the first 30 days), my teeth did not move at all and I was completely unsatisfied with the results, given I wore the aligners for 22 hours a day for 5 months. I got around 90% refund, but only after I contacted them and followed up for 4 months. I would never recommend this company. Save your money and go elsewhere or invest in a more expensive quality product.

Really disappointed with the service when I started and for the result it was not permanent. A month after I finish the treatment my crooked teeth was back..

It was a pleasure to have my scan done by Afyah, she kept it very professional and interesting while informing me on the procedure and any other questions I had. She could not have done a better job!

When I first got there, I was not sure I was in the right place. It is a shared working space. I got my scans and ordered a few weeks later.. going strong to the 3rd week of treatment!