Enterprise Rent-A-Car

Exceptional customer service. The friendliness of the staff and the positive experiences we have had at the west end location has happily made us returning renters for about 10 years. For our most recent rental, Stella, Graham and Simran were attentive, caring, helpful and personable. Responding to our hopeful truck request, the Dodge Ram Sport was clean, almost brand new, top-of-the-line and came at a reasonable cost - we felt safe yet spoiled. It was ideal for our long trip during the 2022 'storm of the century'. We always appreciate the offer for a pick up/drop off. Once again our experience far exceeded our expectations. Thank you to the Enterprise West Team!

Forgot some cheques in the rental, staff were kind enough to mail them. Great service and very friendly. Well done Enterprise.

Was sent to this location to swap vehicles as the one provided by the Hamilton Mountain location was not comparable to the vehicle involved in a collision. Was provided a 2021 Toyota 4-Runner that obviously wasn’t cleaned properly at all, animal fur, food crumbs, dirty windows all over. I had to spend two hours cleaning it myself. A few weeks into the rental I discover illegal narcotics in plastic baggies in the glove compartment. Thank god my young children didn’t touch or play with it. I notified the place I returned the vehicle too and was basically blown off. I notified head office no one has contacted me. Absolutely disgusted by this. Heaven forbid I crossed the border or something not knowing that was in the car!

Incredible service at this Enterprise location in Burlington. Graham went above and beyond! Always greeting you with a smile and ready to assist you no matter what your question is.I rented cars often but this customer service is exactly what you need for when you arrive brand new to a new country.and have no idea where to start with the thousand things you need to get done.All the people at this location is been amazing and very helpful.Definitely a 5 stars review and a MUST place to go if you are in need of a car in Burlington. Thank you!

I had the pleasure of sitting in the waiting area for some time while an issue (my fault) with my rental was being handled. I witnessed Graham in action during several compounding high-stress situations and he managed them all with extreme professionalism and ease. Thank you for your patience and incredible customer service!!

Helpful team, lead by a thorough and thoughtful branch manager. Professional place of business, with great service that provides most recent and up to date products.Will definitely recommend, and will definitely use again.Thank you Graham, it’s your service and leadership that stands out in a competitive industry

Excellent service - friendly and efficientLove this car rental. They're on top of everything and super friendly and helpful. You know your business matters. Cadillac was perfect.

Two of our cars were destroyed in a house fire. Graham and his team provided exceptionally quick, compassionate and effective service. I highly recommend them.