Platinum Athletic Club

I only joined this gym because the trainers are pretty good. However, this gym itself lacks a lot. Majority of the time the stair-master machines won't work (there's 7 in total), the water station on the ladies side hasn't been working since I joined which was almost 6 months ago. Out of the 2 water stations downstairs only one has been filtered out. Some of the machines will be left alone broken for weeks. The membership fee for this gym isn't cheap so I don't understand why management can't fix these little things. On top of that, I always end up getting charged extra $$$/month compared to my friend who gets charged the flat rate even though we both signed up at the same time. I have called the front desk so many times and always get hit back with the same response of we will call you back regarding this issue"."

The customer service at the gym is horrible and the amount of membership fees they charge to maintain the equipment goes to what they want to add to the gym not fix any issues. After reading some of these reviews I see that they have been telling people to leave the gym if they don’t like it so unprofessional. Some of the highest fees plus a annual maintenance fees over 4 years later and I’m still waiting for them to fix the sauna. Like most reviews I read the told me to leave and good luck with my fitness goals! Does this sound familiar I guess they don’t appreciate our business

If I could I would give zero stars. This place has poor business practices. I closed my account back in 2020 and paid in cash. Three years later in 2023 they called me to tell me I did not pay the balance and threatened me they are sending me to collections. When I tried to tell them I have paid, the staff and management kept arguing with me. Since this is from three years ago I did not keep a receipt and since it’s cash I couldn’t provide proof. The manager, Jasmin, bullies customers by threatening them by calling collections. I decided to repay the same bill since it was a small amount and so I wouldn’t have to deal with her. After the first phone conversation with her I knew it was pointless talking to her as she does not listen to her customers when they are speaking. She made it difficult for me to complete paying off the balance as she would not allow her staff to provide a statement of my account balance being zero even after repaying the same bill. I went there 4 times to get this resolved. I had to take a current paying member with me for them to allow me to get proof the account was paid off. The manager does not know how to talk to people and is unprofessional. The staff is rude and unwilling to help. I called the owner several times and left messages. He did not respond or ever call back. If someone pays them there is no reason they shouldn’t be able to provide a statement showing their account has a zero balance. Overall I felt really bullied by their manager, which was very disappointing as I was a loyal member for over 10 years.

One person from Saskatchewan that joined the gym told it has to be in the top 5 bodybuilder's gym in Canada or top 3 bodybuilder's gym in western Canada. It is has brightest lighting and large of of mirrors Ive ever seen. This is great for bodybuilders to see their form, pose and flex to evaluate their muscular pump and development. It used to be serious bodybuilder's gym but now caters to all demographics so everyone is welcome. It is certain members that might make the gym enviornment a bit tense. Just be professional, dont drop, slam weights and equipment, let others work in, put your weights away, etc. The huge space, vast amount of equipments, high ceilings makes it great social space to be in. You never have to wait for a machine or station as there is so many to choose from and divert to another equipment or machine if something you want is currently occupied. It is gym has 'best bodies around."

I would start off with the people who write bad reviews for this gym. i feel that they have more personal problems of their own because i have not experienced such problems with platinum and had a great experience. The front desk is amazing both afternoon and evening, very friendly and helpful. The membership is on higher side but worth it because club 16 is quarter of this gym. One thing i had problem with is morning staff because sometime my work start at 9am and i go morning time around 7am and not very friendly greeting most of time and no employee at front for checking but otherwise great gym.

Dear Platinum Gym Management,I am writing to express my dissatisfaction with my recent experience at your gym. I used to go to Platinum during Covid, but recently switched to gyms. I was considering joining Platinum again because it is conveniently located just 5 minutes from my house. However, my visit today left a negative impression and has discouraged me from considering membership.Firstly, I was trying to find the Platinum website to purchase a day pass, which most gyms offer for non-members to try out the facilities before committing to a membership. I wanted to visit and see if I still enjoy the vibe there. When I arrived at the gym, I was told that the drop-in fee was $25, which was fine with me I was ready to pay. However, I then had a very unprofessional interaction with the front desk staff member, who was tall with curly hair and was wearing a hat. It took him 20 minutes to sign me in, and then his payment machine wouldn't start. When I asked if I could pay on my way out, he was hesitant. I was getting frustrated because at this point my pre workout already kicked in, but tried to keep my cool. Another 5 minutes passed and the machine was still not working. I asked again if I could come back and pay at the end of my workout it seemed like he was unwilling to accommodate this request. So finally he took my driver's license as a deposit and let me through.During my workout, the same staff member came up to me and asked me to e-transfer the payment for my day pass. I found this to be extremely inconvenient and unprofessional to come disturb my workout. First of all it's important for a gym to have functioning payment systems in place to make it easy for customers to pay for their services and second don't hound down your members for payment in the midst of their workout. I thought it was extremely rude and inconsiderate of the members for the staff member to approach me during my workout to request payment considering you already had my driver's license as collateral, so I'm sure this payment could have waited until the end of my workout. I had to go home and bring cash to make the payment.In addition to the issues I experienced with the staff and payment systems, I was also disappointed with the quality of gym facilities. The machines and weights at platinum do not compare to what other gyms have, the weights are old and outdated. I used to remember Platinum as a fun and friendly gym with nice, considerate staff, but that was not my experience today. Based on my experience today, I would say avoid this gym at all costs.I hope that these issues can be addressed and resolved to improve the experience of your future customers.Sincerely,An Ex Platinum Member

So I have been working out here at platnium since 2015 and I can give a fair review of it.I work out 6 days a week here. Usually 4:45 AM to 7: M-F and 7 am on the weekend. The pros about this gym are how big and spacious it is. The variety in equipment and how much they have (if they work). This gym reaches the barely reaches minimum for me in terms of how a gym is supposed to be handled, taken care of and handle any issues or concerns in terms of their customers.The cardio equipment is the most useless and most pathetic thing I’ve ever seen. Rarely do they ever work and if on the off chance they do, they will stop half way and you will have to switch machines, only to find out the other one will do the exact same. Machines are rarely greased, and if they do get greased they will still somehow still jam. Upper Management here is absolutely none existent, none of the patrons concerns will ever be addressed. I still go this gym regularly since it’s a 2 minute drive from my residence, and some of my best friends come here. For that reason alone, I’m still here. And all the other competitor gyms aren’t as big. If your considering joining, I would definitely think twice. If your okay with a lot of stuff simply not working, management and being absolutely jam packed in the evening, then try it out however The equipment that does work, works great and there is a lot of It, Otherwise steer clear of this place. Solid 2/10. But this is coming from a person who’s been here 8 years.

The management is a joke at this gym. Started working out here in 2015 and the membership base and management have made it so bad since Romi took over. They claim you have an overdue account when no one has spoken to you about it before, they don't even bother reaching out to tell you the payments have bounced (Shady business practice going on, they love to charge you based on overdue account and let the 20$ charges add up). The guy with the curly hair and hat is ultimately disrespectful, he should be more professional. Take off your hat buddy & look a bit more presentable. They basically tell you if you don't like the gym leave, man this has been home since 2016 but the ownership is driving this club to the ground. Please hire competent management and staff. Seems like any one can sit in an office, twiddle their fingers and call themselves a manager these days. Glory days of Platinum are unfortunately over. Club also needs a deep clean, its dirty as can be. Its an old gym but come on at least maintain it with the pricing we pay. Wish it was still under previous management, miss those days when they made you feel welcome and not just another number quitting or joining.

Absolutely the best gym in the Surrey for body building. Lots of machines, free weights and I never have to wait as there are so many options. I live close to Langley and make the drive 6 days a week for this gym.