Exclusive Nails & Spa

I have been going to this place a few times recently and had a very good experience. The receptionist Sophie is very sweet and polite. However, today I did not have a good experience at the salon. I had booked an appointment for a full set for 1pm and arrived on time. I mentioned to Sophie that I would like to add a removal as I tried to remove my previous set myself to try and save $15 fee but I did not have time to finish my job. I asked her if this was okay and she informed me that it was fine. I then had to wait 25 mins until someone took me and I had no problem waiting. As soon as it was my turn, the manager lily kept saying she didn’t know if she was going to have time to complete my set today due to the removal after waiting 25 mins not to mention they took a walk in before my appointment. I stated that I could go somewhere else but she said no she can get it done. She said I had damaged my nails by trying to remove the old set but all I did was cut them shorter and filed them down, yet she removed my nails by using another plastic nail to rip it off my natural nail which hurt. I do not understand how that does not cause damage as they are supposed to be soaked off with acetone. While doing the set she kept grabbing my hands in annoyed way multiple times as if I was not holding them correctly and said my arms are so heavy. I found this extremely rude and unprofessional and I’ve been getting my nails done for years, not once has anyone ever said this to me. At one point she yelled at me to watch the tv and stop looking at what she was doing on my nails. I told her I wanted a design in the beginning as well and even asked her again if she’s sure they have time for it and she said yes. Then when I showed her the design I wanted she said she cannot do it and I had to choose another one. I was very nice and polite and did not deserve to be treated in such a manner. I am very disappointed and won’t be returning here again.

Someone referred Exclusive Nails and Spa and This place did not disappoint at all. It was my first time coming to this spot and I like the atmosphere, service, and nail tech. Kelly did my nails and she was so fun, easy to talk to, and made my first experience enjoyable. She is great at what she does, this is my second time finding a nail tech, and all I do was confirmed what I want and not instruct and she did not rush me when I was undecided on my design or when she was doing my nails.The nail techs and the receptionist are pleasant and the service was great so I am going back.

Poor customer service. they wont tell you any cancellation policy beforehand and even you give them a notice of cancellation 2-3 hours prior the appointment they will be like that’s not our problem and all. The person who talked to me on phone does not have problem solving skills.. they want to prove that the customer is wrong and they are right…. I never had this kind of experience somewhere else. I booked an appointment because some refered them to me…. But they switch their statements and it is not about $15 it is about how you deal with customers and their concerns. So, I can’t trust them. I hope you guys improve your customer service.

Thalia did my nails. She is amazing. Dealt with everything very professionally and was very nice to talk to as well. She has done the design and everything exactly as it was on the picture I showed her.

I was recommended to check out this nail spot and I was really impressed. It was super clean, everyone was really friendly. I had an appointment and they seated me in a timely manner. Vivian did my nails and she was so sweet I showed her a design and she was able to execute it perfectly! I would definitely recommend but make sure you book an appointment ahead of time and they do take a deposit when you book. I will definitely come again!

Stop discriminating and be HUMAN yourself first!I went to exclusive nails & spa a couple of times but I was only able to get in when I walk-in. Whenever I called to book an appointment, the appointment date and time is confirmed but as soon as they ask my name and contact number, all of a sudden they don't have appointments. The list of excuses like system glitch, staff made an error, short of employee and fully booked will come up. Today I called and same thing happened again. This happened 3 times with me in a row.After checking client's name their store policy changes, what a discrimination I have received unknowingly! Let me tell you I never had any argument with any of their staff member and I always tip them generously. There are a huge list of better nail salons who treat their clients with respect. I will never go to such RACIST people and place. I never had such a bad experience.

This was my first time coming here and right when I opened the door it was soooo clean. Sophia the receptionist was great and super friendly, you don't get that type of service these days, she was super helpful. The pedicure by Amy was awesome, great job. I will definitely come again.

This was the first time I have ever had nail extensions and I feel I went to the right place :) I was welcomed by Lily, she is a pro in her job. I wanted to get subtle nude set of nails and Lily is so talented, welcoming and patient that she understood my requirement and gave me a beautiful set of bio-gel nails. :)

I want to start off by saying that I was hesitant about writing this review only because lily takes the time out of her day not to adequately address bad customer service reviews but rather defend herself and not listen to what customers actually experienced. Starting off by saying « sorry » and then later saying something like « I provided great service », that is gaslighting customers. This salon bullies and disrespects clients and I’ve experienced this first hand. Lily will probably comment and say that there is no record of me as she has to other customers who left a review however I was a walk in. Would not recommend this place, there are plenty other nail spas and salons to go to instead where the employees, especially the manager aren’t mean. Save your money and your mental health. No one wants to go home after a nail salon’s employee bullies parts of someone’s body.