The Fireplace Center & Patio Shop (Ottawa East)

Truly the worst service ever !I bought a patio set from themFirst sale men made it clear they are in commission with some awful comments. He did so many mistakes when I ask him about pricing and was getting annoyed with me ! In the end I went to orleans to buy it as he told me I could get the floor model at 30% (cause they had it in stock ) once I went to purchase he couldn’t sell me that model anymoreGo to orleans cause I don’t want to give this guy any commission for bad serviceOrder it at 25% of (deal at that ti e for what they didn’t have in stock)Well …. 40 days after the delivery time I was told, I had an event. They ended up delivery me the floor model !! (After many time of me calling and every time different story, and lies )Called back saying I would expect a refund for the price difference and now they are ghosting meWhen you pay over 4500$ for a darn patio couch you expect service. Well not at this place !EDIT ResponseIt was discussed in one of the MANY calls I had to make but on the last one (a day before) he told me that it was only a ‘week’ old demo that I would be keeping that one. Every time I would call there was a différente storyAlso why did it take me to do a review for someone to call me back. Cause I did call and left message few days after delivery to talk about all thisI only got someone to call me once I left the reviewHappy I’ll be getting a new one but the service I got to get there was just awful.

Excellent service and help from Dakota in sales and Sanford who carried out adjustments to our gas insert

Excellent service !! We recently took the door from our fireplace in to have the gasket replaced and had planned to take it back to the cottage the next day. Even though they were busy, Kenny took care of it all for us in record time and I was able to pick it up later that same day ! He also showed us how to check to ensure the fireplace was not warped and to clean the glass on the door. Super helpful !!

Great service! On time and very transparent in explaining the work and how to avoid issues in the future.

This is the second time I've used this service. Both have been courteous, quick, economical and very professional.Highly recommended.

Our entire experience at the Fireplace Centre was fantastic. Dakota is great, friendly and down to earth. He really goes all out for your satisfaction. The installation went nicely. Kevin and Damian were very respectful and professional. I would highly recommend this company.

We purchased a green egg from the Team and it was an excellent experience. I like to know a lot of details about a product before I purchase and they were professional, informed and experienced in their answers. It filled me with confidence. In addition, I needed the BBQ fast for a gift and they were incredibly accommodating, finding all the pieces I wanted and personally delivering those that were at another location.On top of that, when I realized that I had not received a cover I called and asked about it and again they hand delivered it to my door. Overall, a great team of friendly and competent folks, I recommend them fully. Thanks to you all for your professionalism and kindness.

The Cyrville Road store has a great showroom, knowledgeable staff and excellent products. They also service what the sell. Worth the visit.

We purchased a Regency model wood burning insert with catalytic converter etc all installed I think it was about $7000 in 2019. The manual indicates that the elements connected with the converter are under warranty but when I phoned the shop and tried to explain that the temperature sensor which determines when to turn on the CC was not working the sales man said I dont know what that sensor is but I'm sure its not under warranty".I explained that the documentation indicated it was