Drummondville Ford

we did a oil change and we ended up with a new Ford escape Hybrid

The service is great but the building needs updating compared to other dealerships.

Bad service totally

2013 Ford Edge with a dead battery and blown fuse on a Friday afternoon. We were enroute to NB from ON. One person there spoke English, thankfully, and explained I wouldn’t have a diagnosis until the following Wednesday. (Ugh). So we rented a car, with his help and we continued with our trip, leaving the Edge at the dealership. I got a call on the Monday after and with parts ordered my car should be ready buy Wednesday. Good news. We picked up the car on our way back. Under the circumstances, not much could be done without the parts (I’m surprised they didn’t have that fuse in stock).Thank you Nicholas, it could have been worse.

very good service by quality peoples

Excellent service

Since buying my ford fiesta 2012 , 2 years ago I have spent just as much time at the garage as I did with my previous car that was a 1999! It always one problem after another. I leave the garage with one problem fixed and another one appears. With my most recent visit they didn't find the problem I had went there for, but found 3 others! They told me they would phone me with an estimate everything would cost but yet Im still waiting. I also left still having the problem I had went for. I am disappointed with the amount of repairs my car keeps needing and fear for how many more I will have in the next couple years.

I was on my way back to London ont from cabot trail in a 24 ft ford motorhome on sept.16 -16 I called around 130 and said I was stopping in my alternator quit I got there about 3.00 they said I needed a alternator they could not get one until mon. I said I was not waiting all weekend to see what they could do I would go to a camp tonight and carry on tomorrow they put on a voltage regular which they had in stock for 45dollars they claimed I would need it later put a charge on battery gave me a billfor209.09 in French that I could not read and said they were closing at 5 see you mon. The next day I drove as far as napanee ont. it quit I got a new battery at cdn tire it took me the rest ot the way home that is what they should of put in anew battery instead selling me parts that I did not need I don't think they went out of there way to help me. Acouple of days later a lady called I noticed on my phone Drum Ford I said hello she said mr. currie I said yes this is him she said oh you are speaking English I will get back to you later it has been 10-12 days haven't heard a word a disappointed customer

Personnel courtois.