Dr Arora's Clinic

Reception at this office is not very good, as others have posted. Her receptionist complained to me that writing down my Health Card number was work" that I created for her- are you kidding me? Rarely is the phone answered either

I had my first appointment with Dr Arora by telephone. I have been without a family doctor for over a year. She was very nice and extremely thorough. She ensured all outstanding issues and tests were addressed. So happy to have a wonderful family doctor.

She provides minimum services required for a medical physician. The current Office Admin staff are extremely helpful there.

I have been a patient of Dr. Arora for many years. She is very thoughtful and caring. Very professional. Used to have trouble getting through by phone to the office but that seems better now for the most part. The office personnel are very friendly.

Hunted for a family physician in Brantford and was finally told by this office that they were accepting new patients, so I signed up. A week and a half later, having heard nothing and never being able to get through on the phone, I went in to the office to be informed that I had been accepted on to a WAITING list. Not helpful when I need my prescriptions filled and my former doctor now practices in east Toronto.

Could never get through on the phone to book an appointment when needed

Impossible to book an appointment - call Thursday at 11:15am and get a voicemail that the office is closed and reopens the next day at 9:00am, call the next day at 9am and get a new voicemail that the office is closed until the following week. The new voicemail also says the the office had been open on that Thursday until 12pm - no idea when the place is actually open but extremely frustrated and trying to find a new family doctor.EDIT: The latest. Call on a Thursday morning - find out the office is closed from the day before at 12pm until the next TUESDAY at 11am. It's not a long weekend this weekend... I don't understand what kind of office this is and why the hours change constantly but wow. Frustrating.

-10 stars. HORRIBLE IN ALL ASPECTS!! I have been a patient here for the last ten years. Reception does not pick up the phone. If you can get through, they lack personal skills and often offends caller. Dr arora has pushed her personal views on her patients on multiple occasions. Ask for a refill on birth control? Wait until marriage. Gain a couple pounds? You’re fat. If she knew anything about her patients or even read their file, she would know at least basic medical information about that person. Needing a fax everytime you need a refill on your prescription, for the pharmacy, that NEVER go through, so you’re waiting over a week for someone to even contact you. Hours are never consistent. VERY UNPROFESSIONAL! STRONGLY DO NOT RECOMMEND!

This doctor has no ethics. When we got a new doctor, she wanted $50 for the records to be transferred. Being on a pension, my 87 year old mother could not afford this..so all we wanted was a description of a past procedure so she wouldn't have to go through it again!The receptionist at the time said she would pull that info.. great rite? No, one month later I called to follow up, told that receptionist is gone now and I cannot have any info as she's not a patient any longer.So because dr Aurora and team will not relay a 30 second convo of her results from a scope, my mom will have to endure the painfull procedure again...Tks for being so caring about people!NOT...