Arbutus Laser Centre

I have been going to Arbutus Laser Centre since February 2019 and have been waiting until I finished my treatments before writing a review.I went in for 9 sessions of laser hair removal in total (7 treatments for bikini area, and 9 treatments for my armpits). Yes I still have few hairs left over as laser hair removal does not remove 100%, but they are very fine and so few they require almost no management. My first consult was done with Amy who did half of my sessions, and the other half were done by Linh (simply due to my own schedule, the clinic usually tries to book you with the same technician). I had a great experience with both ladies - they get the job done quickly and will tell you if they can make any more progress with your hair removal, or if you've reached the endpoint. This is nice because you don't have to pay for a bunch of sessions at once, you just pay for them as you get them. The staff at Arbutus Laser were very experienced, kind, and professional in all my encounters with them. I would definitely recommend.

I had an amazing experience from booking to through to treatment. The MOA staff was very helpful in scheduling and advice about procedures. My treatment Mimi was done with care and professionalism. I highly recommend Arbutus Vein and Laser.

I had the pleasure of working with Juli and Amy for a laser hair removal treatment. I could not have asked for a better team. Arbutus Laser is incredibly professional, on time, and efficient, and made this a fantastic experience for me. They take the time to understand what you're looking for, and are honest about what you can expect from each treatment. I would recommend going here in a heartbeat.

I had an amazing experience at Arbutus Laser. All the staff was very kind, professional, and organized. I saw Lita, who was lovely! She took the time to provide me with explanations of the laser hair removal procedure, and answered all my questions and concerns. She makes the atmosphere as comfortable as possible, and is so sweet and personable.I'm extremely pleased with my results. After only three sessions, all my hair has been removed. I have a low pain tolerance so I applied numbing cream before each session which made the treatment a lot more bearable.I can't recommend Arbutus Laser enough! Thank you!

I’ve been going for laser hair removal treatments with Amy over the last year and it’s been amazing. She’s extremely good at what she does and the results show for that. She also makes you feel super comfortable during your appointment. I would highly recommend this clinic in general.

I have been going to Arbutus Laser for laser hair removal on my face for about 14 months, and I cannot recommend them enough!As a trans woman, laser hair removal was a crucial part of my transition, and I could not have asked for a better provider to help me with this part of my journey. Not only is this centre a LGBTQ+ friendly space, but their technicians also clearly have a lot of experience helping trans folks like myself feel comfortable and affirmed before, during, and after treatment!Before I went to Arbutus Laser, I had received dissatisfactory service from a different provider who made me feel very traumatized, ripped off, and hesitant to ever try this process again. However, when I switched over to Arbutus Laser, the amount of care, comfort, and skill they put into their treatments really made me feel completely at ease.I've had several different technicians during my time at Arbutus Laser, including Lita, Linda, Amy, and more. My primary technician for my treatments was Lita Ebrahimi, whose positive energy, kindness, communication, and skill at her craft are all a major contributor to my amazing experience at this centre!Arbutus Laser quoted me for 6 to 8 treatments, which was perfectly accurate—in 7 treatments, I've had a 95%+ permanent elimination of dark facial hairs. Their lasers are high quality, and they know how to use them expertly!Here are a few highlights for my experience for why Arbutus Laser is doing everything right:1. They conduct a thorough informed consent process and are up front and honest about expectations, growth cycles, timeline, cost, sun exposure, and before/after care2. They performed a complimentary test patch" before full treatment to assess your skin's reaction and optimal laser level3. They provide free touch-up sessions 2 weeks after treatment to catch any stragglers and align all follicles on the same growth cycle4. Each technician is open and receptive to individual needs and comfort levels

After a number of friends have recommended them, I decided to book a consult. Amy has been wonderful with my laser hair removal services. She's very attentive and very personable. The team at Arbutus Laser are very professional and helpful. I highly recommend! Make sure to book your apt soon, they fill up fast :)

I’ve never experienced something like this or had such a depressing/anxiety-inducing experience with a clinic or felt so manipulated and mistreated. So one day I decided I want to finish all my laser hair removal and chose arbutus. There is several things they did that made this my personal worst experience with a company - even though I’ve been going since 16 and spent thousands there- but one thing I’ll highlight for now is I was told specific prices and then they changed it on me and were really inconsistent and would contradict themselves. I also wouldn’t recommend paying before your appointment/making a deposit because they ended up charging me 260 for one third of one thigh by keeping my deposit (And I left the appointment way early, so if I stayed they’re saying they would charge me 600 for 1/3 of each thigh?). When I wanted to speak with them about the experience, instead The owner left a message that frightened me with an angry tone of voice saying she flagged my file and to go elsewhere and I’m too expensive for them (uhhhh…)-I was obviously not interested in ever ever ever returning to this traumatizing and horrible experience. I had to take an Atavan and felt depressed after my interactions. I have never ever ever had such an experience with somewhere- ever.I may include more of my experience but for my mental health I don’t want to get to into it right now. I have never ever ever in my life had such an experience with a business in my entire life in any country. The way they (mis)treated me, multiple times, is heartbreaking and I can’t believe I trusted them!When you get laser you are literally naked, getting a difficult and painful procedure, and it’s a very difficult and personal and invasive experience. Feeling manipulated, mistreated, or taken advantage of in that state and giving you more anxiety that state is so messed up.Even writing this is triggering for me so it’s hard for me to write.-extremely rushed appointments compared to any laser I’ve had before-inconsistencies in prices - I can give several specific examples- I was told 550 for the body parts I wanted to do, armpits free, etc..: then the owner said it’s time and pulses even though I was promised a price… but then said my thighs would be 300 ahead of time before an appointment (more than the agreed price) … but then later charged me that much for 1/3 a thigh for an appointment I left because it was during a heat wave and my skin had sun exposure…-prices said not honoured in my situation-they asked for 300 dollar deposit for a skin consultation for scars and I asked “what If I don’t use it on a skin treatment can it be used on laser hair removal” and they said no- other clinics I know ask for smaller deposits or none and let you use it on anything-when I expressed my bad experience, they didn’t care, not only that, they responded with anger and deflected me-I personally felt anxiety, depression after my interactions, never had that situation after any laser clinic. I had to take medication after things like the scary message left on my machine-Like An example of this… one second say oh the 550 doesn’t apply anymore cause it’s time and pulses (but I was promised that price?! I was literally told it would always cost that and we agreed on that for my hair removal journey) and then the next moment say they will charge me 300 for thighs ahead of time before the appointment… so what happened to pulses and time?The experience was traumatic but it’s hard for me to discuss because it made me feel depressed and anxious and just scared they would treat someone like that, I’ve never been treated that way by any business. I sent an email asking for part of my deposit back or at least that amount of money in treatments so I could let go of this trauma at least feeling less wronged but that didn’t happen sadly.

Arbutus Laser was highly recommended so I went this February for a consultation. I have so far had one Fraxel Dual 1550 treatment by Miko and I couldn't be happier with the results. I also have had one Coolsculpting session so far with Amy and after 3 weeks am already seeing results whereas I didn't see results with another provider back in 2020. I work in the film industry and have visited numerous reputable providers for a variety of treatments and I will never go anywhere other than Arbutus Laser. There is a special 'energy' of true caring and total professionalism.