Shaw Communications

Went in to get wifi set up since I had just moved from another province. I had seen a promo on the website about getting a discount on a data plan for my phones if I also switched them to Shaw. I'm glad I went in because Gomzy hooked me up super quick and it took zero work on my end! When I walked out I had a wifi router ready to install in my new place, WAY more data than before, and I was saving money on my bill.I'll admit my service is a little more spotty than my last phone provider (no fault to any employee here), but it's still good almost anywhere I go and so rare that I'm somewhere that I don't have wifi, or need service so bad that I can't walk 10 steps to find more connection. Overall I'm very glad I got Gomzy to hook me up.

I spent over 20 minutes on the phone with a rep yesterday, who after several requests to speak with someone who could actually help me, she put me on hold; when the call was reconnected-she carried on talking in circles as if I hadn’t requested to speak with someone else. The lack of integrity of the company is clearly reflected in this woman’s behaviour towards me on the phone. I have saved my electronic footprints in order to prove my position in relation to the issue I contacted them about. It was/is unfortunate that Telus was unable to provide the service they touted as I never would have changed over. Even the person SHAW sent to assist in the original set up behaved poorly. Nothing like having a perceived “corner on the market.” In order to justify such uncouth and arrogant behaviors.

Friendly staff and very helpful. I switched from Rogers to Shaw and cut my phone bill by more than half.

Well the cats chewed my power cable. I went in and found the staff to be in jovial moods. Ronan was a good rep and helped right away to solve my issue. Top notch customer service at this location.

It was weird, I walked in and they didn’t know about the promotion listed at their entrance. Not sure if it was new, but I waited around 15 minutes for a simple answer of whether my account qualifies for the promo. The extra star is that they found out the answer.I would recommend not using this store if you’re looking for a good deal, since they were not budging to give me a good deal on a phone. Go to costco wireless instead. They’ll hook you up!

Worst service. My husband and I stood there for 10 mins with no greeting. 4 staff members and 2 customers. There’s no excuse for poor customer service. We had full intention to upgrade 2 iPhones, which is big money in their pockets. I will never recommend this store location. Absolutely pathetic!

Although many companies have gone out of their way to help people during and after the pandemic, Shaw determined that it is time to tighten controls and make it harder for those people whose credit was impacted as a result of the pandemic, to now make them go through the embarrassment of a credit review.I arranged with Shaw to spend over $225 per month in services, all done no questions asked. When the glass on my phone cracked, I went to them to hear the type of phone I can get will depend on my credit report. I was shocked.Many of us seniors (and our credit) were seriously impacted by COVIDI will have to chat using two dixie cups and a string. Thanks Shaw for your overwhelming support during and now after the pandemic.

The best service! I was ever so pleased how I was treated and given some extraordinary deals with my cell and wifi . The sales person was totally focused on helping me right to the end of the store closing . He never flinched on hurrying me because of the closing.That awesome sales person is Gomzy DHe’s the one to see !!!

Put in for a change of address with a confirmation email on my phone. They cut my services and sent me a bill for over $700.00 after the move and made me bring in my phone to prove I had requested a change of address. Never going back to Rogers again no matter how many emails they send saying come back to us!!!

Very poor service. We there when the store opened. The guy who opened the gate did not great us, the one girl who ( loosely) helped us had a hard time typing because her nails were way to long, it took for ever, then turned out she could not do anything. The other girl and guy offered no assistance at all.We left in total disbelief at what just happened. We decided not to use shaws cell offer.Those 3 youngsters do absolutley nothing for what shaw pays them. I would give their jobs to someone who actually wants to work.Worst service ever.