CPKC Railway: Vaughan Intermodal Terminal

Wow pathetic!! My container was to be off the rails but it’s been 2 days and they still haven’t gotten it off. They are quick to charge us for not picking up our container on time but no fee to them when they delay people and select container to be offloaded based of who you know.

Staff is extremely rude and unhelpful, shout and swear at drivers wherever ingate system gives the wrong location. Unreasonable waiting times.

Unorganized lazy bunch of workers. They should all be fired and replaced with workers who want a job

Verry bad experience at CP crane guys just busy roaming here and there . Drivers have to wait long hours to get container.Specially empty side is very bad service.

Very bad management. They have two yards. Main yard and empty pool, If you take empty container to CP empty pool you will get location to drop in main yard and if another day you take container to main yard then you will get location in empty pool. Today I went to CP with empty container and I decided to call to customer Service to ask which side should I go. Lady told me to go to load side. But when I reached at booth on load side, I got enterchange for empty pool. I was very upset. It happens every day with hundreds of drivers. Wasting of time, Wasting of fuel, Wasting of energy and govt telling us to save environment.

Shunters don’t care drivers time they ignore drivers and go to another side.

Nice place to go if you want to be belittled swore at and generally be treated as a worthless human being

This company is as bad as you can get $225 per day storage and they cannot hire anyone to answer phone calls, messages or emails, 2 months and no news about when cargo will be released, plus they reserve the right to have monopoly of cargo control by the canadian government. No competition allowed. Canadian Residents have rights, in the paper not in reality…

Cp Vaughn is a busy hub . Patience is sometimes required due to volume of customers. Overall staff does a good job keeping things moving . Well done guys and gals