Carrot Eye Surgery Clinic

I have visited the Eye Clinic twice in the last 30 days. Disorganization and inability to effectively set appointments would be my comment. Plan to spend hours waiting to be seen and for surgery if you are lucky enough to choose this clinic

This was the worst experience I've had with Dr., waiting 5 hours on the day of surgery and now still waiting over 1 hours to check if it's healing well, not executable stop over booking who should I charge for my time?

It was a distinct pleasure to attend the clinic. Exceptionally well treated.Tom, Guelph

Don’t answer any phone calls. Had a test 2 months ago and haven’t reached back to me about my results when the results have came in already

I was referred from the Credit Valley Hospital for a major eye swelling in my left eye on June 7th at 930am. I came to the Brampton clinic that day at 10am (they open at 9) and the front door was locked. I knocked and no one answered. I called twice and no one answered. There’s no other signage around the door indicating their hours; where to go, or who to call. I heard good news about this clinic from my family doctor up north who regularly sends patients to this location in Brampton however, my experience has been contradictory. I do not recommend

This clinic is useless. They call you with an unknown number, leave a msg that is not clear and qhen you call them back million times, they don't answer your call and never call you back when you leave a massage. You should teach your receptionist with proper manner when calling and answering calls. I feel sorry for the owner of this clinic. This employees never care. If I can give this review a 0(zero) star, I will coz that's what they deserve.

Dr. Khan and his incredible team saved my vision and I will always be grateful. They are always friendly and caring and make sure that I am comfortable throughout any surgery or procedure I have had. Yes, sometimes you have to wait to be seen; however, the wait is absolutely worth it!

I had the most amazing experience today at Carrot Eye Surgery Clinic. Dr Eman is amazing!!!! Her bedside manner is probably the best I have ever experienced. Very clear and concise and well spoken. And I am very happy to review how gentle and incredibly quick my procedure went. I wish every medical appointment went as smooth and effortless as today. The staff also were top notch - I feel its important to review so others can gage effectively on my experience. You are in great hands at this establishment - Huge shout outs and thanks to Dr Eman, Jaz, Geeta, and Lucy!

Carroteye clinic has no professional customer service.I am their patient.It is Very difficult to reach them to take an appointment. They don’t pick up phones , don’t return calls even if you leave a voicemail and they don’t reply to emails.This is very frequent. Last week I called them and left them a voice message that I need an urgent appointment but no call back. I decided to send an email informing them of my situation and that I really need an urgent appointment but still no reply till now. Bad customer service.

I can understand how this place can have negative reviews because it is very much in demand (I think all hospitals send patients to this location), but I had a stellar experience:Referred by ER to this clinic from sudden pink eye and stabbing pain when exposed to UV light.The instruction on both my referral papers and on Carrot Surgery’s website said to email them, so I called, like most of you, and didn’t get a response. Left a voicemail, then proceeded to email. In my email, I put my name, the date I went into ER, attached photos of every single paper in my referral package (so they wouldn’t have to ask any follow up questions), and asked them if I could schedule an appointment.They literally got back to me within 2 hours. Was not expecting that.Was able to schedule an appointment next day. When I went in there were at least 20 people in line — I thought I’d have to wait two hours like the reviews said but they literally called me in as scheduled, on time. Genuinely no hardships.The doctor (Dr. Han) diagnosed me within a few minutes, prescribed me medicine that solved my problem almost instantly, and frankly, was so gentle and efficient that I went from being panicked and scared to feeling calm and really taken care of. If he hadn’t diagnosed me (correctly, might I add), I genuinely could have gone blind, so I am immensely grateful to both Dr Han and Carrot Surgery for the efficient and accurate medical service.I think if you want to have a positive experience, just email the clinic like they ask; include all of the information that they need to help you (date of ER admission, problem, any papers/referral documents, your ask ie do you want to schedule an appointment etc), and I’m sure you’ll have a positive experience like I did. I would 100% go back. Only good things to say.