Golden Elite Deco – Magasin de Vanités et Planchers

Initially I had a problem with the shipping company overcharging me (reason for owner response below), but GoldenElite was quick to respond and remedy the situation. In my original review I mentioned they had great prices and products, but I'm really happy with their customer service. Not a lot of companies would go the extra mile for customers and I thought their great support deserved a 5 star review. I would highly recommend this company for their great products and prices, but also their customer service! Thank you!

Note: I have never received any letter from the merchant, let alone a callback when I have been trying to contact them for months now.Bad quality products and poor/non-existent aftersale service.I bought a bathroom vanity with marble countertop and when I noticed important defects, they didn't take ownership for their bad product, which was still under guarantee. After 2 months of trying to settle with 5 different people, they sent me a letter saying they won't do anything about the vanity.

Edit to update: The store refunded me with the replacement purchase and 100$ store credit(didn't receive the credit and I gave up trying anyways). And the warranty of shower panel is said to be 5 years now. I changed my review from 1 star to 4 stars for sake of encouragement for future customer service. Please train your store employees to be more professional, respectful to customers and don't ruin your reputation.Original review: No warranty for defect product over 1 year. shower panel spontaneously shattered after installed for a little over 18months. Store refused to replace. Other brand like MAAX would replace. so steer away from this store if you are buying shower panels. Not recommended.

Good pricesNice show room great servicethank you

Golden Elite on Brunswick is the location I usually deal with and they have been incredible to me and my team. Whenever we need quality flooring, or quality bathroom setups or and even led mirrors on any of my projects I call up Angela and she fixes everything up for us. Best customer service in the business. Also to get new ideas of the latest styles, the show room floor is always there to help our customers visualize the finished project. Great prices, great quality. And the liquidation area is also a great place to pick up items for when the budget gets really tight. Golden Elite has you covered from A to Z.

Hi I went to pick up my item from this store upon making an order over the phone mentioning that they had 3 items left so far so I rushed by sending them the payment with my credit card, the same day I went for a pick up, close friends of mine suggested me to open the boxes before taking the product. They said by their policy that were not supposed to open the boxes for the customers upon give out, but at the end of the day the dock employee who had a heart opened to make sure it’s not damaged. I actually wouldn’t advice anyone to make purchases over the phone, according to me sounds slippery and shady thank you

We first went here over a year ago looking for bathroom items for two full bathroom overhauls. We were surprised to find a huge selection of different flooring types and ended up purchasing for 3 rooms worth plus the hallway of vinyl flooring. We're very happy with it, the price was very competitive and we enjoyed good service. So we went back after shopping around and bought both toilets there. The vanities are nice and the selection is impressive but were looking for a more country chic style, so we passed. But I immediately loved the led lit mirrors and went back for one because I never saw such a wide selection anywhere else and was confident I would find what I wanted here. When my contractor installed it he mentioned it was a very good quality one and was thinking of getting one for himself so I immediately told him where he could get it. We had a little issue with one of the toilets. A wonderful lady named Nairi accommodated us with a smile (very visible despite the mask) and was very understanding. I told her I was still looking for a heated towel rack and would be back for one shortly. I highly recommend this place. For the amount of times I've been there, I've witnessed employees trying to help customers with every little thing, with such patience and efficiency, it makes the experience that much easier. I've read about pick up wait times in other reviews. I've never had any problems all the times I went. You can feel confident going here, they will take good care of you.

Very terrible experience, do not shop there, to be honest they have good stuff and fair prices But their customer service is a disaster! Bunch oh liars! If you are very lucky you would be able to buy without facing any problems! We tried them 3 times and honestly it’s more than enough to judge their service. PS: this was a 9 months ago, hopefully they changed their staff by now!

Great store with unique designs for bathroom renovations, and at the best price I could find around the area. We purchased for two bathrooms, Nairi was super helpful with the sale, and pickup at the back warehouse was a breeze. We ran into a few minor items of note but the after-sales customer service was great with good communication all around (thank you Anna!). Would recommend if you’re looking for quality items at an unbeatable price.

After ready lots of reviews we decided to check out Golden Elite for a bathroom vanity. Upon entering the store we noticed it was similar to a liquidation store. The vanities look like low quality. Each drawer we opened seemed like the mechanism was rough and not smooth. I found better quality at Costco and Bain Depot. I can't comment about the customer or staff since we weren't greated or approached during our 20 minutes visit. We left and decided to purchase our vanity at Bain Splash just down the road.Update: in response to the owners reply I find it very defensive and sorta childish. My opinion as a consumer can be made public, hence the term an opinion". Just like your opinion of other stores. My wife and myself were never approached in the store at all. No eye contact was made by the 3 employees who were at their desk. We're very approachable people and don't give off any kind of negative vibe. Your mind reading comment is condescending and lacks professionalism. This isn't how you treat clientele. Business ethics 101."