Wicked EH?, Inc

I don’t have internet half the time try reaching out to them and there is no way to talk to anyone.

Two network outages that lasted more than a day in less then three months. Absolutely unacceptable.

Worst internet ever cuts out really slow takes 3 days to download anything and for 119 dollars a month it's not worth it speeds are horrible. switching to a cheaper and faster company don't waste your time or money on this internet

TLDR: Can't reach customer service, hidden cancellation fees, have gone 3 days without internet, charged 2 more times after my cancellation, refund was sent by E-TRANSFER and not returned to the CC we paid on, so their accounting side is a bit shady as well.Cancelling with this company is a nightmare, not including the hidden $40.00 disconnection fee, We cancelled our service with them in September after we made sure Starlink was a better way to go (it is, their customer support answers the phones and IMMEDIATELY replies to emails). We have been charged on our cc every month, they said (a billing cycle after I emailed and requested a service cancellation)that it's the customers priority to cancel the cc subscription (shady practise), we did that, they also said in that same email that they would cancel it for us. Two more Bills have also been charged since then. No refund has been processed. And they skip right over the make it right" they promised back in Jan-March 2020 when we lost service every month for consecutive days in a row. We're having to go through MasterCard to get our payments back. Real fun stuff ya get when support local.I currently have this service and have for a couple years. I can't wait for starlink or something similar to come along. This is the best internet I can get where I live. And 80% of the time it's amazing. No issues. Except when there are issues they are literally impossible to talk to. Nobody answers a phone at any time of day (I'm guessing sales will)

Use this service at Lord Selkirk Campground. Second month subscribing.When it works its great. But mostly it is a pain to get into and it is bery sporadic. Boots off every 30 mins. Android box and phone. Better than nothing..but dont expect much.