Staples

It was difficult to find someone for help, and when I was able to ask a store clerk, he was unable to log into the system and so told me to ask for the manager (who was himself still needing to help 2 other people, and so asked the clerk who had told me to ask for the manager to help me again). The experience wasn't great, but they're very understaffed, I guess.

My review is intended for store management. (901 Seymour St) This is honest feedback and not a complaint. Customer service is poor, to say the least.I came in the morning around 10 am, the store was almost empty and for 15 minutes nobody came to try to help me. Employees were just chatting. When I finally asked for help, the gentleman was just nervous and agitated, no clue why. Things started getting much worse when I asked a simple question if the monitor comes with an HDMI cable? The guy just panicked and said he doesn't know these things"

I couldn't pay for office desks online so I went to the store personally.The customer service was great, they helped us to solve it by ordering the office desk in clearance on the spot and let them ship it to my place.It arrived day sooner, so the shipping was really fast!The quality and price is awesome. I'm very happy with my purchase 10/10 for sure :)

Has got to be the worst Staples in Vancouver.After receiving confirmation on June 8th that order is ready for pick up, the staff can’t find the order and it’s my third time trying to get this order (paid for same day processing). After trying to reprint it comes out wrong and not double sided, only now when they try and get it right the machine is stuck and staff is continuously spraying to get it back running.Manager is aware and walks around very calmly in store, so very much sure they do not care.All in all, a simple order of double sided brochures takes longer than 10 business days, and after trying to pick up all those times still waited 45minutes in store. Left after the ultimate frustration level and still without the order I paid for.

DONT GO HERE IF YOU NEED AN IMPORTANT SAME DAY PRINT.Received terrible service, both in store and online. I needed something urgently printed which was meant to be same day print, as I ordered before 12pm (as per the website). Heard nothing back that day, or next day 4pm until I had to reach out to customer service. Nobody picked up the phone so I had to email/submit a ticket. When trying to get an update, I didn’t even hear back via email for over 24hours and all it said was that I would be notified when the print was ready. Not helpful at all - but at least it was not as bad as the service in store, with the guy behind the counter practically laughing in my face and saying they don’t have the prints. Now, a week later, I have 3 prints which are useless as they were only completed about 5 days too late. In store they told me it was a printer malfunction - when was I going to be told about the malfunction? I only found out when I arrived to the store (which by the way is not the closest store to me, but at the time was the only store available online for same day printing.) A joke of an experience, will not be returning to Staples

This is my favorite Staples in the Downtown Vancouver Area. Customer service is top tier and have had nothing but a great customer service experience with all staff the past year. I have had fast and great service with my Warranty on some headphones and recommended this store! Nothing but love !

We went to this place to pick up a wrench and a few other things! Sadly they don't carry any! We got all the other things we went there for!All their items were very well organized and it was easy to find what we were looking for.One of the employees told us where to go to get a wrench and was very helpful! We didn't have to wait long in line and were very satisfied with our experience!If you're in need of stationery items, this is a place you should visit!

There is a female employee, very bad service, not interested in customers, making an unconcerned face. Because I'm going to pay my card it's writtenVISA debit which in fact it might be credit as she say. But the way he talks is like an insult to the customer and I think it doesn't matter that he exposes something unnecessary as he only pays. Right or wrong can be viewed from two angles, but it is not necessary for her to treat me like this.Then I said thank you to him. But he didn't respond at all, I just wanted to say that everyone is busy and tired all the same, you're not the only one busy doing this job, don't just hope for money. It helps to have the spirit in your career too.

The staff are always friendly and helpful in this location. The security guard is welcoming too!I love how easy the self serve printing is these days too. Once I was on the floor taping on a label to my package because it was busy and one of the staff came over to see if they could help! Just above and beyond than I’d expect from Staples :)It’s often a little dirty at the entrance, but it’s Staples, who cares!

How is the customer service here SO bad and lazy just 10 minutes after they open….Came in to drop off a package, prelabelled, and as soon as I opened my mouth the person sitting at the “shipping” counter pointed to another guy doing PRINTING services and said you’ll need to ask him. Ask him for what???Waited a few minutes and once again as soon I opened my mouth this guy pointed behind me to say I need to drop off my package through the machine. What in the world kind of service is this