Enterprise Rent-A-Car

Being an air miles collector with National is just awesome. They treat you as gold and the customer service is awesome. Free rental days for frequent renters and free up grades are so wonderful. It's the ultimate car rental business around

Fast and friendly service. Good pricing. They were actually open before their scheduled opening time. In and out quickly.

Don't trust them with your in advance online booking.I got a call a day before my trip that I am on waiting list. I have lost all my hotel booking $$ and ruined my planned weekend.

Never again. Reserved online and received a confirmation number. Drove in 45 minutes from out of town with a relative in order to pick up the car, only to be told there were none available. I was told that overbooking is standard practice and so therefore it's basically my fault for being surprised. They try"

booked a car online. says it was confirmed so we went there to pick it up but was told that we’re on the waitlist. we’ve been here waiting 3 hours now

This is one of the worst customer service experiences I had. I tried calling the London, Ontario airport since 10 a.m. on July 9, 2023. No one answered any of the multiple calls I made. I eventually made a reservation through the call centre and received my confirmation. Within 15 minutes, I received a call from the London location to advise that the call centre does not know their inventory and that they had no cars available and I would be placed on a waitlist. I expressed my disappointment and advised that this rental was important. I explained I was driving almost 45 minutes from home and that I did not want to waste my neighbour's time or gas as they were giving me a ride to pick the car up. She promised to call and confirm by 5:00 p.m. as my pick up was for 6:00 p.m. I waited until 5:15 p.m. without a call back. I called several times and received no answer as I had experienced since 10:00 a.m. that day. I called the call centre 2 times on two separate calls, they directed me to customer service, I spoke with three different agents on 3 separate calls, I was then directed to the escalations team. The agent who took my escalated call apologised for how I was treated. She indicated that there were plenty of cars showing available and was unsure why anyone would tell me I was on a waitlist. She advised me that she was going to get to the bottom of this. What did she do? Transfer me to the number for the location - the one I told her no one was answering. She was the third person to tell me that the location had cars, that my reservation was showing confirmed and not waitlisted. I was too exhausted to call Enterprise for the 6th time since 5:15 p.m. My neighbour drove me to the airport. I went inside for the car and was advised by the rudest person I ever met that they cannot give me a car as they had none. Before she assisted me, there was a gentleman at the other counter being assisted by her co-worker. She asked her co-worker if he just got off the flight and the co-worker responded, No

Was a little hesitant dropping off the car without someone going over it for damages first but took the chance because the hours were the best. I had nothing to worry about and customer service was great. Would definitely rent from here again.

Great service.I had an issue getting my rental (my fault) I was treated very respectfully and was given an upgrade on my vehicle.Would definitely use again and recommend