VCA Canada Birchmount Animal Hospital

BEST vets EVER! The docs are kind and compassionate. The place is clean, spacious and organized. The groomer (Megan -whom I think has left) was grooming my dog for years!!! I’m sure they have other amazing groomers in place of her too.I actually have moved downtown but I still bring Noodle back this place because I trust them.

During my appointment the vet spent more dealing with his computer than he did trying to diagnose and provide my pet with a treatment plan.When booking the vet appointment made reservation’s to have my dog stay with them. After asking if anything else was required from me before his stay and was told no, I received an email 1 hour after the vet appointment informing me that a fecal sample was required prior to my pets stay. After returning with the sample was told it would cost $75.00 to be processed. They then realized it was not necessary as my dog would be isolated due to his health concerns and the vets instructions. I asked what the final cost of the stay would be and was given an an approximate of $400 to $500 without explanation for the $100 difference. I was not provided any instructions as per drop off and pick up. They did not send me any updates or photos while he was in their care.Will never return.

There are a number of incidents I could list for why this place deserves such a low review and why I would not recommend to anyone who values and loves their pet as the family member that they are. The service is incredibly unfriendly, the receptionists are rude, unsmiling, have not true love for their profession or the animals they work with, and unfortunately the same goes for the grooming team. There is no special care and no warmth in this place that is only interested in taking your money and showing you the door. They are also incompetent with paperwork and record keeping of your animal, which has unfortunately caused me issues more than once. Overall, a disappointing establishment and experience.

Courteous and professional clinic. It is obvious they love animals.I took my cat in for grooming. I was notified they whole time. Highly recommend this clinic.I found them through my vet. My vet highly recommended this clinic for their special attention.

Overpriced medication compared to other vet clinics I went to. Bought a medication for my dog because my vet ran out of stock, and they charged me almost double the price of my vet. I still have to buy it because of my dogs need. But I don't think it's right.

My German Shepard needed eye surgery to remove a cyst the developed fairly quickly. When he went for surgery they found a lump in his stomach and we agreed to remove that as well. He has healed very well and is doing great. The eye looks like nothing happened and his stomach is healing very well.

This place was amazing! My baby Franklin was hit by a car and needed emergency surgery to remove his leg. It was extremely traumatizing for him and me but the folks at Birchmount took incredible care of him, allowed me to visit on the weekend and did a great job in keeping Franklin as comfortable as possible. It has been 3 years later and our Frank is the most playful, cutest, silliest cat ever! He is our little tri-pod and has healed wonderfully, is healthy and so happy! Franklin's Brave Paw Award" hangs proudly on our wall. Thank you Birchmount!"

Tubby loves his vets here! Always great service and friendly care for this pup.

General examination for 2mins costs $150.A new method of stealing money from vulnerable dog owners.Out of our love for our pets, we conduct research to locate the best and safest veterinarian near us. However, I assumed that the place I chose was trustworthy. I noticed my dog coughing a few times, despite being a homebound pup with no exposure to other dogs. I took him to the vet, who diagnosed him with Kennel cough and prescribed $300 worth of medications. Unfortunately, my dog became severely ill after taking the medication and has been sick for four days now, struggling to breathe and unable to sleep at night. I contacted VCA, and they suggested paying $300 for an xray and additional medication at an additional cost.Just for a general examination 2-3 mins by vet you are going to be charged $150.. While most of the places around the same location is only $50.Initially, I had no issues paying for the treatment, as I simply wanted my pup to remain healthy and safe at all times. However, the worst part is that you only discover the cost when you are about to pay.The phone representative asked me to take my business elsewhere if I cannot afford them. I'll take her word for this.