Jim Thompson Chrysler Dodge Jeep Ram Fiat

I Have been a customer of Jim Thompson for over 20 years. My children have bought vehicles here, my wife and I have bought multiple vehicles from this fantastic dealership. Always helpful, terrific service and absolutely amazing staff! I would highly recommend!

We purchased a new truck recently and had a great experience working with Nick. We drove from Toronto to Kingston to buy a truck because the prices are right and the customer service was there. It was worth the commute and I am sure more people from the city would drive to Kingston to get the right costumer service experience when spending a lot of money.

A huge thank you to Chris and Ryan for not only the amazing customer service but also getting me into the exact Durango R/T I wanted. This is my third brand new vehicle from different dealerships but this was by far the best experience. Super friendly and helpful. I was happy with the trade in value of my truck and happy with the deal we made on the Durango. I highly recommend these guys if you’re looking a new or preowned vehicle.

We just bought our new Jeep Grand Cherokee from Jim Thompson Chrysler. The team made us feel in charge of the whole process. Great product. Great team. Great experience.

For over 17 years we have been loyal customers of Jim Thompson Chrysler because of the exemplary customer service we have received. The Service Department is second to none, any of our vehicle repairs have always been completed professionally and in a timely manner, without additional costs or issues. We will continue to refer our family and friends to Jim Thompson Chrysler without hesitation.

Thompson Chrysler has reached out to me and issued a sincere apologize. I am willing to give them a second chance. I have moved my rating from a 2 to a 4 based on my purchase of a 2022 Jeep Grand Cherokee WL74 Overland. They handled my purchase perfectly.*********I bought my new Jeep Grand Cherokee from Thompson Kingston and am very happy with the purchase. One of the reasons I liked Thompson is that they assured me that the Service Department has very good on-time record....because I come from Brockville to Kingston (75 km), I always want to be booked first thing in the morning so that I don't have to gamble on when my vehicle will be brought in for servicing. Today, I was booked in for a simple tire change and oil change for 8 am. I arrived at 7:50 am and indicated that I will be in the waiting room. I have a tracker in my vehicle so I know when it moves and I received a notice that the vehicle entered the service bay at 8:47 am...a full 47 minutes from when I was scheduled. When I approached the Service Advisor (in a nice way) after the work was completed, she stated that it was because some of the mechanics were booked off sick that day. I don't know if it is true or not but I can say I have received that excuse from every business since covid began 2-3 years ago. As a note, I received this same excuse from my local dealership when they kept my car all day without servicing it. I plan to go to my local dealership as it is far closer to ultimately be disappointed.Service Departments please let your customer know when there are delays to allow us to reschedule if we so wish.

By far worst experience I have ever had at a dealership. Do not recommend this place to anyone.Originally made an appointment due to a brake I had sticking.Was in the Kingston area so made an appointment, worst decision.The most they had to do was release the rear caliper, grease the pins and reset the brakes. Not what happened.They took my vehicle in. Without even disassembling the mechanic brought me into the shop and moved the tire. It spun with some resistance. He then proceeded to point at the rotors that had little surface rust on them and said I needed all new pads and rotors on my rears. My vehicle only has 35,000 kms on it and is not very old.After some back and forth with them, they basically held my vehicle hostage saying I needed to get new brakes. I was on my own and had no support.They also made me do a brake flush cause he said it would have heated up the fluid.The most he should have done was bleed the lines a little.Ever since then my steering on the vehicle has been stiff. They should not have been anywhere near the steering fluid.I later check and they had lowered the steering fluid from the factory level down to just below the minimal level.Steering is a bit better now but still not back to normal, still diagnosing.When the mechanic took the vehicle for a test drive after all that work, I was watching him leave and come back and was very upset with how fast and aggressive he was driving my vehicle.Separate from when he did the break in procedure.$1,200 later I wish I never set foot into this location. Couldn't be more unhappy, extremely upset.Typical dealer scamming for money.

Top shelf! Stayed late (After normal hours) to make a great deal. Delivered new vehicle (2023) and picked up my old (2021) from my work as I have no time. Excellent customer service. Excellent finance manager (Tony)! This will not be my last visit or purchase. Thank You.

After purchasing different used vehicles throughout the years I decided it was time to go new. I contacted Jeremy Thompson at Jim Thompson Chrysler to find out about the truck inventory. After some great communication back and forth we met and took a new truck to drive that I was interested in. I was sold on that truck. We discussed and Jeremy got me connected with Ryan to discuss purchase financing. Within a few days I was driving out of the lot with my first ever brand new truck.I can’t say enough good things about the whole experience and would highly recommend dealing with Jeremy, Ryan and the team at Jim Thompson Chrysler.

After unfortunately getting into a rear end collision which totaled my car, I needed to get a new vehicle. I put my trust in Melanie, and she did not disappoint! I received nothing but great service & hospitality from Melanie. She made sure every step of the way that I was happy, and most importantly, felt safe in my new car. I definitely recommend her services at Jim Thompson Chrysler, she is nothing short of amazing.