Rideau Heights Inn

Got woken up at 8am from workers stomping on our roof, common sense would tell you it’s not a good idea to hire a work crew at a motel for 8am.Very displeased with the inconsideration for the guest.Room wasn’t the cleanest, sink was very dirty.

They cancelled my reservation without my consent, leaving me to have to find a last minute alternative 2 days before my trip. Bad business practices overall.

The hotel staff were rude. They charged me extra for having a service animal in my room. When I had asked for towels to be sent in the morning the person at the front desk confirmed they would but did not send anyone.Mind you the entire time I didn't have the room cleaned because someone was in the room. All I asked for was fresh towels. I can't give it more than 2 stars. The only reason it isn't 1 star is because of the sweet Hispanic cleaning lady. She was very nice and welcoming.

I regularly use the Rideau Heights Inn when I am teaching the motorcycle course in Ottawa. I love it. The staff have always been very good to me. I can park right by the door to my room. The rooms are always clean. The location is great. The price is very reasonable. I recommend this highly.

Web said pet friendly. When I called to book, they said they don't accept pets anymore. Perfect location for my event; good price; a friend who'd stayed here recommended it. So disappointed I had to write this...

You get what you pay for. And I was happy with the price and what I got for it. Nothing was excellent but nothing was bad. Clean and cozy room, quiet and simple. Nice yard out front with cozy chairs to hang out and relax.

Property is severely neglected and multiple trees are not cleaned up, more is ready to fall and cause a problem. When I visited the eaves trough was hanging from the roof to the ground ready to fall and hurt somebody

I had a horrible experience. They gave me the password to the internet while they knew they didn’t even have internet for their rooms. I phoned and I was told, oh sorry we don’t have internet. They may come next week to fix it. There was an ongoing construction on top of my room and I was told they will eventually leave at 5 so please don’t complain. There was no iron despite my pre booking request. The stag was rude and I found a few dead bug inside my bed in the morning when I woke up! Oh the air conditioner was not working eaither. I stayed for 2 nights and requested a cancellation for the 3rd night but they didn’t do any refund. They said you booked through Expedia we don’t deal with your booking.I don’t recommend this place.

I recently had an incredibly disappointing experience with a hotel I had booked months in advance. I made my reservation well ahead of time, looking forward to a pleasant stay during my trip. However, today, just hours before my expected arrival, I received a phone call from someone claiming to be from the hotel, asking for my credit card information.Unfortunately, due to being occupied with a client call at the time, I politely informed the caller that I was unable to provide the information right away, but assured them that I would be arriving later in the evening. To ensure everything was in order, I decided to call the hotel back before leaving, only to receive shocking news.When I called the hotel, I was informed that my reservation had been canceled and that they were fully booked. The person I spoke to offered no explanation as to why this had happened or any assistance in finding alternative accommodations. I was left scrambling at the last minute, desperately trying to find another place to stay in an unfamiliar city.This entire experience has left me incredibly frustrated and inconvenienced. Booking a hotel months in advance should guarantee a confirmed reservation and a stress-free check-in process. The fact that my reservation was canceled without any prior notice or legitimate reason is unacceptable.As a customer, I expected better communication and professionalism from the hotel staff. The situation could have been handled much more efficiently and with greater consideration for the inconvenience caused. It is disappointing to have my trust violated and my plans disrupted due to the hotel's incompetence.I strongly advise potential guests to exercise caution when booking this hotel. Based on my experience, I cannot recommend it. It is essential to have a reliable and trustworthy establishment that values its customers and respects their reservations. Unfortunately, this hotel failed to deliver on these basic expectations.In conclusion, the last-minute cancellation of my reservation without any valid explanation or assistance from the hotel staff has left me extremely dissatisfied. I hope my review serves as a warning to others, so they may avoid a similar unpleasant experience.

I have read some of the reviews for this accommodation and I feel they are a bit harsh.People need to consider you get what you pay for in life. This inn , for its price point was wonderful. The staff I found friendly, the rooms were updated , warm and comfortable. I feel the stay was worth the price. I'm sure there is always better out there , but I feel this place was certainly worth the price point and I would definitely recommend staying here to others.