FedEx Ground Terminal (Not Open to Public)

I find it so upsetting that I have to give a star here to submit a review when my experience was not even deserving of that. I am so incredibly disappointed at the behaviour of this company. I am genuinely embarrassed for their employees that they are spending their lives treating other humans in this way under the name of FedEx who I am certain doesn't care about them or their wellbeing.I had ordered a large package- I don't have a vehicle so delivery was essential in being able to have this important item. I will openly admit and apologise that I had worked a late shift the evening before and slept through my initial delivery attempt- my fault. The next posted delivery date on my online tracking was for Monday, May 23. Yes, this is a holiday but the FedEx online information said they would still be making deliveries this day and my tracking information said it would as well so, this being an important package, I sat at home waiting until 8pm before finally getting a notification that it wouldn't be coming. Yes- this was frustrating. The following day I was notified my package would be delivered between 11:50 and 3:30. Again, I sat at home waiting anxiously. At 3pm I received an email saying a failed attempt had occurred. I can say with absolute certainty that no attempt was made to contact me that someone was at my home with a delivery. I called FedEx and told them what happened- no apology, no attempt to amend the situation except to say it would come the next day. AGAIN, I sat inside waiting, adamant that I would be there and ready to receive my delivery. I saw the truck coming down the street- went to meet it and watched it drive passed my home- took a photo too. Wouldn't you know, not long after, I received another notification of a failed delivery. Absolutely furious that I have now spent three days not leaving my home to wait for a delivery driver who is abusing his position of power, I call FedEx to complain again. I am told that I can request a fourth delivery pending approval. I argue how unacceptable this is and demand an appropriate delivery. The next morning I am called into work. I say yes because I cannot afford to sit at home for a fourth day. I contact FedEx immediately this morning when I find out I won't be able to stay home and apologise sincerely and tell them to not take the package for delivery this day. Who would have guessed it- I only receive another failed delivery attempt and a refusal to try again- even though I've only had one sincere delivery attempt up to this point. I have now asked to have the shipment sent back to the sender because I can not handle the stress involved with dealing with such disrespect anymore and I can not afford to sit at home waiting again. I've lost so much time, energy, patience, money and self respect trying to work with this company. Please, do not support or tolerate this from them. People and their time deserve to be treated with so much more care. If you are a FedEx worker- I understand the need to work, but YOU decide how to treat people and you do not have to perpetuate a cycle of uncaring, capitalist work environments. Have some principles- I beg you.

Can't pick up my package. No one answers the door bell. Everything I call ,I get a different story. Will never use them again.

Had a great experience with FedEx. Ordered a futon online and it came the day expected. Missed the first delivery because I was in school but the second day I was home and met the deliverer. He was very kind and helpful. The package (as shown) was quite big and heavy and the man brought it into my apartment building with no questions or complaints until outside my door. He was very professional, quick, and helpful. Not sure why there's so many bad reviews, I had a great experience with FedEx

I just ordered a very time sensitive package from Toronto only to find out that it's been shipped via fedex.Based on my experience with literally every FedEx package I've ever received in, Winnipeg (dozens over years), I'm preemptively writing a review to express my future disappointment and aggravation FedEx is about to cause me.On the day I'll be expecting the package, shipped express, signature required, I will be sitting, working, waiting patiently in my living room, curtains open, with full view of my front walkway and door for my delivery aided buy my security cameras, and two dogs who bark alarms at anyone who comes close to our home.The gigantic sign with my address that's pasted on my window is ugly, but does the trick letting couriers know where I am.I'll refresh the tracking information every five minutes in anticipation keeping an eye out on the out for delivery

Every time I called about my package I was told something different. They blamed others but themselves. I told them I couldn't access the road of this location easily and they said I have 10 days to come get it or it's being sent back, no offers to get it sent to another location. All because there was miscommunication on the shipping address, they gave no effort in trying to help the situation. All I wanted was to re address to the store so I can pick up in the evening. They did 3 attempts" when only 2 calls were made to me. The other two times they came to my place at the same time when it was work hours. Bad customer service on the phone."

As a contracted driver of FedEx transport services between Toronto and Winnipeg, I find for the most part very well organized and trailer in very safe condition for over-the-road transport

I was home on my days off expecting my package to arrive, waiting. Inconsistent, I was notified I was unavailable for delivery" a few days in a row. I was informed over the phone that I should expect residential delivery towards the evening

Never ship with FedEx horrible experience my package had to be in limbo for 2 days before I finally had to call and wait for hours on hold just to be told sorry you cant have you package delivered and we can’t change your mailing address and where to send the package cause THERE SCANNER is broken… how is that my issue FedEx gotta go

There are no zero star else it would have been zero. This pickup facility is 20 km from my home. They never make the delivery attempt. I was home both days when they claimed to make delivery attempt. Never got out of my house the entire day. And no one ever knocked my door. They just pretend to drive by the house and think the product will fly out of their truck to the home it is supposed to go. My shipment has arrived 3 days ago and they have claimed that they have made delivery attempt twice. And I am yet to receive a call from them, even telling that guess what your package has been delivered and is ready for the pick up. If you want to change the address of the delivery, they basically tell me that I will be charged $12 for the change of address. $12 is more amount then my product's 50% cost. Terrible. I was loyal customer of FedEx, well guess what they just lose me to UPS!

No communication whatsoever on package delivery. This is now day 3 of 'attempts'. I will get a notification that a delivery was attempted, but the customer was not available. I work from home and nobody is contacting me to let me know they're here. I've called after each 'failed' delivery (the customer service team of Fed Ex is extremely kind) and they've let the drivers know my buzz code, etc. I've even left notes on my apartment building to advise the Fed Ex driver what to buzz for delivery. The customer service team asked if they could drop it off at a location near me, and they were denied. They then asked if we could do an address change, they were denied. The two options are: try a delivery again, or pick up the package at their terminal station which is 12km away. Will have the package sent back if the fourth attempt fails.