Pediatric Dental Associates - Langford

My 2.5 years old boy needs to fix his two front teeth. Dr. Maria in Pediatric Dental Associates did awesome job. The whole process is so smooth. The teeth are fixed perfectly. My boy is so lucky to have Dr. Maria as his dentist.

I would give a 5/5 but please read at the end why not. First off my son Keith had been going to see Dr Kelly Blundell since he was around 6 years old. We always found him very compassionate and a great dentist for my son. My son played video games before his appointments and was NEVER nervous going to see Dr Kelly. From staff was always very welcoming and helpful. As my son got older the last few years l kept asking, is it ok for my son to keep coming here " as he he became a teenager etc. Dr Kelly and staff always said no it's no problem his age. But then during Covid my son turned 18. I phoned in to make my son an appointment for his checkup which was long overdue because of Covid ( this was back last Sep or so) . I was told he could no longer come. Not even a final appointment to discuss this in person and talk like humans and perhaps get a referral for another dentist. I got so upset I cried and still have traumatic stress now and thought about it this morning and started crying. That is why I am writing this review. Very disappointed as Dr Blundell always seemed so caring to my son. Was it all just an act? It seems all people care about now is money and don't care about treating people humanely? Perhaps it was negligence on the part of the front staff who I talked with on the phone? My son Keith is such a great kid too and with Covid everything seems to disappoint this age group of kids. We didn't even get to see him graduate in person and had to watch on live video when he graduated from Royal Bay last year because of Covid Restrictions. Then he hasn't done that great at U-Vic when he is usually an 'A' student because of everything being online. Plus not being able to hang around with his piers. It's like when he became 18 everything sucked. There really is nothing for this age group to look forward to. And his Dentist basically just kicked him to the curb."

My kids have been going to this dentist for years. We missed one appointment this year (and had missed some many years prior) and without warning, the day of my daughters appointment, they inform me that they wont see her anymore because we missed too many appointments. There was no warning or even contact to let us know beforehand that the appointment had been cancelled. They were also careless and unapologetic in their explanation. This is no way to conduct business. At the very least, they need to communicate this policy with more tact and consider each patient's situation separately instead of applying this policy blindly to everyone. I can understand if I missed appointments on a regular basis but as I said, its been years except for the one from last week.

Wow, I am absolutely flabbergasted. I just got off the phone with Catherine after two days of dodged calls and promised call backs that didn’t happen - and she said my 7 year olds appointments have been completely cancelled and she has been removed as a client because we missed calling back a voicemail left a few months ago.Zero compassion even though my daughter is anxious about dental work and has formed a relationship with the dentist, and we were actually the ones waiting for many months for an hospital appointment with anesthesia, they don’t care about any external circumstances or how the child will feel having to switch providers.I very much echo the 1 star reviews below if you look through the list. They were very unnecessarily rude and honestly I’m just in shock about this.Previous to this at our last appointment too which was a tooth extraction for said nervous 7 year old, I talked to the receptionist at length to double check and make sure my daughter would get the medicine the Dentist talked to us about as an option for calming her and making the process easier on her pain etc- then when we showed up to the appointment the Dentist told us that the medicine wasn’t booked in to be given to her and that they couldn’t do it that day as it would require additional appointment time. We had to get the tooth out that day as it was causing her a ton of pain but again it was more difficult on her then it needed to be all because the reception staff either dropped the ball or flat out lied to me about confirming the medication for her.So while the Dentist himself is amazing with kids, it seems like he really needs better reception and support staff. I will write up our entire experience with this place in more detail when I have more time.

We had the most amazing experience with Dr. Higgins for what I thought would be a difficult procedure. She is warm and caring and made my daughter so comfortable even though she was really scared. We went for our follow up appt today and my daughter even said she would like to come back! Thank you from the bottom of my heart!

Dr. Bryan Wong was great to deal with for our son, who partially knocked his tooth out. The office was able to quickly schedule us in the same day. Dr. Bryan was very compassionate and was easy to reach out to after our initial visit, through the whole procedure. Would recommend to other parents.

Handled COVID shutdown terribly. Never called to tell me they had attended a dental conference against Association orders and now had to be quarantined. Never called to rebook. My toddler has major emergency issues! Felt they had and still have little to no concern for their patients.

The worst customer service I have ever experienced in Canada! My 6 year old had a check up at another dental office and got referred to this place because they are pediatric dental office. Apparently we got a late payment many years ago and they won't take us anymore because of that. I had dental coverage back than and maybe they didn't do it right so they got a late payment! I thought it's a dental office for kids but apparently it's been owned and operated by a bunch of kids!!!

My first impression was not great. The receptionist had a snobby vibe. My son has dental anxiety and while we were waiting we could hear everything that was going on in the dental room like it was happening beside us. It made him even more anxious. I noticed while waiting when a parent was at the counter waiting to pay, or whatever their reason is, both of the receptionists did NOT acknowledge the parent. Not even a, Hi one of us will be with your shortly". I do judge on first impressions especially when customer service lacks. It would be nice to not share a dental room without dividers with other children. I may