Hyundai Canada Vancouver Zone Office

Went to Langley Hyundai. They took my $500 by saying it’s refundable when I booked a new Elantra 2020. Got my signatures on a non-refundable agreement by not giving me proper time to read it. When I asked them I don’t need a car they refused to pay back. Such a cheap quality of services. Unexpected

Hyundai Sonata 2017 Oil consumption issue started after 80k-107k Kms from (mid 2021-Present). I had to fill out new engine oil every 4-4.5k kms with new high quality oil filter and full synthetic oil. May 10, 2023 evening all of a sudden (at 107k kms), my engine light started blinking and I had to limp my car to the nearest Hyundai dealer (Murray Hyundai in White Rock, Surrey). They diagnosed my car and came out concluding engine needs to be replaced with P1326 error code as per Tech Service Bulletin for the failed BCT test. Dealer submitted Hyundai PA claim under 2021 lawsuit settlement and asked me for my oil change receipts which I promptly provided. I can sense that Hyundai is intentionally delaying my warranty claim. I have read a lot of reviews from past few weeks and thousands of people are affected like this everyday.Its been two weeks now and still no update on the status of the claim. Dealer said it will take few more weeks. I reached out to Hyundai with dead end and no rental car or loaners provided since the claim is still under review.Avoid Hyundai if its not too late. This advise will save you future trouble. Thanks

I normally have my vehicles repaired locally because I am roughly a 2 hour drive and ferry ride away from any Hyundai dealership. I had my alternator replaced in May of 2020 as shown in my repair receipt. I wasn’t happy with the service I received so I found a new shop to take my cars too. The mechanic noticed the new alternator and instructed me to call Hyundai because the new alternator was showing signs of oil damage because of a recall. He told me to call Hyundai Canada and set up the repair and ask for reimbursement for the repair I completed.I called Hyundai Canada and they said no issue and they would have the dealer ship inspect the issue and repair the recalled item. I originally brought the vehicle over for repair for the day and when I returned to pick the vehicle up they said they had to order the parts. With a recall and an appointment you would think they would have had the parts?Anyways I brought the vehicle back for repair on Monday and the service manager said they sent in the notes and will let me know about the reimbursement for my original repair. He called today and said they don’t know why Hyundai Canada would not cover the repair but for me to not give a bad review. I said I understand that and will work with Hyundai Canada. I called and Hyundai Canada and they then proceeded to tell me the dealership didn’t believe the alternator was damaged because of the recall. I said the dealership agrees with me and to call them back and around an hour later I get a call back from Hyundai Canada saying the dealership said they need more info. I said I’m not playing games with you all anymore and I will just leave a review. I wasn’t going to post on open road but I will be leaving this review there now as I don’t know who to believe. Do not purchase from Hyundai if you value customer service, honesty, or reimbursement for repairs caused by recalls. Oh yeah, that alternator I replaced in 2020 was replaced again yesterday for oil damage....