Monaco

I went here and the service was amazing. I was looking for a couple items to buy as gifts and the manager was the sweetest and most helpful. I would definitely recommend this place!

Very rude customer service! The tone of her voice is very discriminating. Never go to this store

Horrible customer service. Went with my boyfriend to purchase a ring. They told me I had a year for exchange. I called them recently to get a bigger size and the lady on the phone is telling me I only had 10 days to exchange. I Told me I had the wrong store when their store name and everything is on my receipt that I kept. They did nothing to help me since the mistake was made with from one of their own employees. Do not go there.

This store is crazy. Don't expect customer service at all! My younger sister was insulted by female salesperson and cashier in this store. There was an old couple and a young female customer shopping at this store while my sister was there. The salesperson ignored my sister when she asked for help and got to her only after another customer in the store reminded them. My sister decided not to buy since what she wanted was not on sale, and the cashier literally said you should have asked if the item was on sale. not every item is on sale and this is not even that expensive" even though they never stayed around her to help her out."

Thieves, pandora was offering 30% off all charms, they advertised it in the window. Bought a charm, got home and noticed they changed full price. My fault for not checking at the cash, however I will never return to these crooked thieves again.

Worst place they don’t care about customer they want cash that’s it this is a picture of my chain I asked twice about getting it better they laughed at me and didn’t wanted to refund me the manager was scared of us that she didn’t wanted to talk to me or my mom she said there is nothing to do that’s our best so after 2 times I got it back broken in 2 pieces don’t go there they are disrespectful to anybody and they laughed because you want a refund

very good service! they were very welcoming and helped me find what i was looking for

I brought my friend a bracelet from here last year, and a few months later I went to another Pandora (downtown) to get a charm for it.When I got the charm, it didn’t fit on the bracelet (when it should have).I took both the bracelet & charm downtown and they told me I was sold a defective bracelet. Thankfully they exchanged the bracelet for a good one.I read another review saying they sell defective products here. Also, the women with black hair doesn’t tell you when something is on sale & will try charging you the full price.Plus the old man swore at someone behind their back when they left without buying.I heard they own Swarovski in the Angrignon mall too. Just go downtown! Do not shop here, you cannot trust these people.

I took my Pandora to do the cleaning. The boss said that unless I buy products in their store today, or the cleaning will be charged. This is the first time I know that Pandora’s cleaning service is charged. She asked me if I buy product from her today. I said I have no plans to buy a new Pandora today, she returned the bracelet to me and said that you could clean it yourself

worst experience, i went there to exchange a gift, two women working there treated me like i was taking it for free, so rude and showing zero interest in showing products to me. please behave nice when customer come to your shop to buy something.