T's-Once Upon A Tea Leaf ~ Whimsical Tea & Gifts

I have purchased many things from Once Upon A TeaLeaf in Maple Ridge over several years and have always preferred to shop locally and support local retailers. I purchased a Pixie Mood purse ( and at least 5 other Pixie Mood purses over the years) which had a faulty strap fastener which finally broke all together about the 3rd week in March 2023. I went into the shop and asked to exchange it and the owner who had always been pleasant in the past said that I had to contact the company(Pixie Mood) to exchange the purse as she said she would only consider it within 3 months. The disturbing part was was I didn’t even have an opportunity to explain what happened before she said, No , we cannot do anything for you and you have to contact the company. The only thing I had a chance to say was the purse broke and I have a receipt from December 2022. I have spent so much money at Once Upon A Tea Leaf over the years but will not in the future and if asked Iwill definitely share my experience of the poor customer service. There is however another local shop a half a block from this one which I will frequent more often as well a few others in Maple Ridge.I will continue to support local retailers in Maple Ridge, just not this one.

My initial visit to the store was very pleasant and I left excited to try some new matcha. However, it did not taste good at all and nothing like traditional matcha so I returned to the store in hopes of a return or exchange. I was met by a very hostile owner of the store who accused me of doing this several times" as if asking for a refund is a crime. She was extremely hostile and rude from the start and very defensive. I am very big on supporting small businesses and I mentioned that I really wanted to like it as I would be buying it often since I drink a lot of matcha but she didn't seem too worried about losing a local customer. She did offer me $12 in credit or 40g of tea even though I spent $28 on 60g tea

T’s is an unique, beautiful, and whimsical store featuring a wide variety of gift items and special products to treat yourself with! Clothing, accessories, tea blends, decor… their inventory changes often so it’s nice to consistently go in to see what’s new!The owners are a lovely Mother/daughter team who take pride in their shop and are involved in the community. During the pandemic, their clients & staff safety was of utmost importance.Follow them on Instagram in order to keep updated with all they have to offer! Many of their products can be ordered online. This shop is a Maple Ridge gem. And you won’t find better tea anywhere else!

Wonderful tea and gift shop locally owned; in the heart of downtown Maple Ridge. High quality loose leaf tea; and great gifts.Amazing, helpful and knowledgeable staff. Definitely worth checking this gem out.It's Tea-riffic!

I LOVE this little shop! So many great gift ideas, beautiful and quality wardrobe pieces, fantastic tea selections...and the ambiance is spot on. The staff is friendly and helpful, without being pushy. If you haven't already, you should check out this little Maple Ridge gem!

Had to share here. Did anyone watch Netflix's The Imperfects"? This "T" shop was strategically placed on episode 10

Love this store! It can be a little expensive, but everything is so unique and cute that it's often worth it. Wonderful workers who are kind and have great customer service skills. My favorite dress I own is from here.

I can’t even say how grateful I am to these ladies. I had daughters 19th birthday & graduation all in the same week. Prettiest dresses, accessories & everything we needed. Best costumer service ever, affordable, highly recommend everyone go check out the store.It’s definitely a hidden gem in maple ridge

Adorable little shop full of cute cups and mugs, bath products, clothes, trinkets, and tea of course! I got some of the creme brule and the black forest teas and they are both amazing. If you've been missing going to DavidsTea and smelling everything on the wall before you buy, check out this great local option!