Virgin Plus
250 Reviews
- Thursday10 am–9 pm
- Friday10 am–9 pm
- Saturday10 am–9 pm
- Sunday11 am–7 pm
- Monday10 am–9 pm
- Tuesday10 am–9 pm
- Wednesday10 am–9 pm
About the Business
Mobile Phones, Plans, Internet & More - Virgin Plus | Discover Virgin Plus's advantages: value-packed plans with tons of data, Member Benefits, hot phones, and the best customer service in Canada.
Contacts
Website
Call Us
+16044560449
4700 Kingsway Level 2-Ste 2240, Burnaby, BC V5H 4M1
Hours
- Thursday10 am–9 pm
- Friday10 am–9 pm
- Saturday10 am–9 pm
- Sunday11 am–7 pm
- Monday10 am–9 pm
- Tuesday10 am–9 pm
- Wednesday10 am–9 pm
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
Recommended Reviews
Trang T
21.10.2023
Virgin Plus
Shawn was pleasantly friendly and incredibly helpful! I decided to treat myself to a new phone for Christmas and to take advantage of the Black Friday deals. I am not tech savvy at all so I always rely on the help of these knowledgeable professionals. Shawn walked me through each phone and plan to find the one best suited for me and my budget. He was very detailed, thorough and helped me step by step to order my new phone. Even though it was busy with the sales he was extremely patient with me! This was a genuinely great customer experience for me and I walked away happy and satisfied with the service I received today! Thank you again Shawn!
Corrinne Lo
11.10.2023
Virgin Plus
Service was amazing! Shawn and team made every effort to make sure we were helped. My parents’ plan was outdated so Shawn found a plan exactly suited to them. Recommend to anyone, the staff here made the process seamless and very professional. All around great experience. Thanks again Shawn!
Vivian Maxine Ann Smith
10.09.2023
Virgin Plus
Very patient sales associates Daniel and Timothy. Very knowledgeable and honest. Helpful. Felt very at ease with both salesmen. Will definitely refer family and friends to these two salesmen. 10 out of 10.
Joy Patel
26.08.2023
Virgin Plus
Parthiv at Virgin Mobiles provided me with great customer service and helped me secure a fantastic deal. I highly recommend him for his outstanding professionalism and assistance. Parthiv's help was invaluable, and I am extremely satisfied with the service I received.
An V. Mai
18.08.2023
Virgin Plus
Virgin Mobile staffs are very knowledgeable and friendly both over the phone and at the counter. Special thanks to Simran, Timothy, and another staff who helped me through the phone that I did not get the chance to ask for his name. Very fast service and thorough explanation of plans.
Elim
12.08.2023
Virgin Plus
I had Aksshit as my sales representative on the weekend. I visited 6 different mobility stores in Metrotown that day and settled with Virgin Plus because of pricing and overall good history with this carrier. I bought a new phone. The whole process was fairly smooth. Wouldn't have asked for better service. Aug 2022Edit: was helped by Timothy today as of Jun 2023 trading in the phone to get a new device. No problems, no wait time for staff help. I've always had good service with Virgin so I didn't bother going to 6 other carriers today.
Alice Poon
06.08.2023
Virgin Plus
I came last week to pay my bill to see another representative, but he wasn't very helpful.However, when I came today, I originally came here to resolve a $300 bill from Virgin. Brian had been the absolute best customer sales representative I have ever met. He spent two hours with me to not only fix my bill but to clean my phone and teaching me all of these techniques to make my phone much faster. Gold/platinum medal performance. I bought hin Tim Hortons and Chinese food. Make sure to look out for him!
Brad Kolba
29.07.2023
Virgin Plus
Parthiv was very helpful and very accommodating! It was indeed an Excellent customer service experience with Parthiv! Kudos to this awesome Sales Consultant. Very friendly and knowledgeable and very patient with all our inquiries and many questions.Highly recommend this guy! Keep up the good work!
Joe Holden
17.07.2023
Virgin Plus
I originally came here to resolve my technical issues. Brian managed to sell me a brand new Motorola. Fantastic salesperson. He's extremely charismatic and deserves a raise! Excellent customer service. Would recommend to ask for Brian anytime you visit here. You will not be disappointed!
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4700 Kingsway Level 2-Ste 2240, Burnaby, BC V5H 4M1
Virgin Plus