Holiday Inn Express & Suites Toronto Airport South, an IHG Hotel

We had come from a different hotel the same night that cancelled our reservation and wanted us to pay extra.When we arrived at the Holiday Inn, we were greeted by Grace, an astonishing front desk employee and treated us like we were family already! She was super nice and was really considerate when our cards weren’t working due to them being locked by the bank (they thought it was a fraud charge lol)The breakfast was amazing and kept us full all day until dinner!For the price we got for each night (around 220 after benefits) it was definitely worth the price for a 4 star hotel!When it came time to check out, Pardeep was incredible and made sure we had an excellent stay overall! Will definitely come back to this hotel!

Great new airport-area located IHG hotel. Just 5 minutes to Pearson airport, & many nearby restaurants.Friendly staff, plenty of parking but parking price a bit high @ $25.00 / night. Like any airport hotel, depending on which runway is being used, you will hear the aircraft departing, but sound levels inside rooms were so low I never heard a plane.

We had to catch a hotel last minute as our flight cancelled and this was a great value within close proximity to the airport.Nice and ultra clean hotel. Literally 5 mins away from Pearson airport. They have a free shuttle bus every hour. It's basically a brand new hotel with nice modern and tech upgrades.Especially nice features: blackout blinds and the complimentary breakfast. No complaints otherwise.Thank you for a great stay.

We recently spent a total of four nights with my wife and our one and a half year old daughter. We were informed the hotel was fully booked. So, during the check-in, we waited for about 5 to 10 minutes to make sure the room was clean and ready. The staff was very friendly and professional. In regard to the room, although the hotel is new, the finishing was subpar. The TV was not leveled. The shower leaked when we turned on the tap. The most disappointing experience was that we did not have hot water for the first two nights. Specifically, on the first night, the water temperature ranged from freezing cold to cold. We notified the staff, and they indicated that they had investigated and resolved the issue. However, on the second night, the temperature ranged from freezing cold to lukewarm as best. As a result, my one and a half year old daughter was shivering when we gave her a bath. The water temperature improved on the subsequent nights. My understanding is that other guests had the same issue. Since our first 2 nights were during the weekend, I suspect the water temperature was related to the hotel being at full capacity and system was unable to heat the water despite it is a new hotel. I am writing this review to let others who will be traveling with children to understand the situation and make an informed purchase. Especially, this is a busy season for traveling, and I am sure this will become a frequent and common issue. Most importantly, I cannot imagine when this happen during the winter.