Centura Montréal

Trying to do a simple return of an unopened box of tiles. Repeception sent me to the warehouse, where I waited with other customers, who were usually served fairly quickly (not doing a return like me). After around 20 minutes, I asked someone and they finally took my box and receipt. 15 minutes later, they sent me back to reception to wait for my name to be called (another 10 min). I'm happy that I could do the return, but the experience was not good.

I purchased my ceramic tiles for the kitchen. Isabelle was very helpful and professional. She took her time to make recommendations on several designs and options. The staff at the warehouse were super friendly when I picked up the tiles.

I have two major concerns with my purchase:1. They grossly overestimated the amount of floor tiles our small kitchen needed. They made us purchase 9 boxes and we only used 6. At $40 per floor tile, I believe even accounting for some perte" it's a mistake.2. My fiance called within the return period (30 days) to ask if we could return 2 of the 3 boxes of tiles leftover a few days after the return period. The person advised that they would get back to us and speak to their manager. We NEVER received a call back that day or the following days. We assumed that it would be okay but when we called 2 days after the 30 days was up

Great selection, quality tiles and advice when choosing.Unfortunately, the customer service afterwards is not good. Delivery costs $150 and the delivery guy basically dropped everything at the edge of the driveway, leaving us to move hundreds of pounds of material inside ourselves.Pick up is no better - everyone seemed annoyed at us. We were given conflicting instructions on what to do, and were essentially scolded by two seperate employees during the process.

Really nice showroom but we didn't find what we wanted.

I had great service when I bought my heated floors in 2018.I had great service when I bought my marble backsplash back in August 2021.But if you have a problem after purchase, good luck getting any support.I was told that my (very expensive) marble backsplash would not change color if I do the proper maintenance. I followed exactly what was suggested to me as Centura hires professionals, so they obviously know more than me.I contacted Centura in mid February with pictures of the stained backsplash and was told they would look into it and get back to me. Long story short, it took from mid February until May 11 to finally get someone to look into my situation. The representative that sold me the stone (Chloe) would never keep me up to date on her end as to why it was taking long for a solution. I would be the one calling her all the time about what was going on. Today, the technical manager finally came to see the backsplash and try to remove the stain because my last phone call with Chloe last week was not a nice one. I'm glad we are taken seriously now as we are dealing with someone else but it shouldn't have taken this long, and my worry is that the stain has seeped into the stone as it is a lot darker now than when I contacted Centura back in February.. Chloe needs to work on keeping her customers up to date as I'm sure I've been a thorn to her these past couple of months (only because she wasn't doing her job!). Unfortunately, the stain is not 100% gone after today's visit, and Centura will be contacting the manufacturer directly to see what else can be done. Replacing it was suggested, but it is not an ideal solution as it can happen again. I was told that they will contact us in the next couple of weeks once they speak to the manufacturer. It's no longer in Chloe's hands, but I'm still upset over how long it has taken Centura to take us seriously as clients.So my 2/5 is for the representative's unwillingness of contacting her clients and keeping them up to date when there is a problem. Centura is a distributer so it's normal they now need to go back to the manufacturer to find out what's going on, but it shouldn't have taken this long.

Amazing place to visit for tile specialist and tile tools lover! Friendly and really helpful staff!

Great sales and selection ... The worst customer service, shipped us 4 sheets less than the order, then shipped the wrong tiles, then wouldn't take them back, because they went into liquidation". Save yourself some time and aggravation

The Ottawa showroom recently made two orders on my behalf from Centura Montreal, both were cancelled (in Montreal) without notice. It took me several phone calls back and forth to the Ottawa store to get everything back on track, which was very disappointing. My attempt to contact this store directly was met by unhelpful and rude staff. Avoid this place.Reply to owner: It was your screwup (2x), not Ottawa's and I spoke to the manager there at length.