First Choice Auto & Truck Rpr

Very poor customer servicemy brother died in his vehicle on the highway on December 22, 2016. The RCMP had Ponoka Towing tow his vehicle. (Ponoka Towing is part of First Choice Auto and Truck Repair). I called ponoka towing obviously distraught looking to retrieve my brothers personal belongings in his vehicle. At the time he was living in his vehicle and everything he owned was in it. The owners of Ponoka Towing said I had to pay the towing fee before they would release the contents of the vehicle. We required legal documents from the vehicle to arrange his funeral. I found them to be unreasonable, and voiced my emotional concern and explained they could keep the car and that I just required some of the contents. The female owner then said I could pay a gate entrance fee. I thought that may be reasonable. I asked her what the entrance fee was and she replied, in what to me seemed like a smug voice, the cost of the towing. She seemed to relish in my pain. She was cold and unsympathetic . When I naturally got emotional, she hung up on me. I called back several times and she would not answer the phone. I left a message apologizing for my behavior and asked her to call me back and let me know what the cost of the towing was. She did not return my call. We drove from Edmonton to Ponoka shortly after to pay for the towing fee. When I paid the fee , she was as cold as she was on the phone.There was one young lady who was at the front with the owner who did give me a gentle smile (I appreciated that). The vehicle was in their lot for 1.5 days and they were so kind as to not charge me for storage. We took the belongings and left the car. Not a bad deal for them. They get $252.00 and a vehicle they can sell.As a very reasonable person, I was having a hard time wrapping my head around the actions of this business. In the end I have to accept that they had their reasons for this harsh policy, however in my mind the decision that Ponoka Towing made was a decision to give up their human decency in exchange for the almighty buck.Merry Christmas Firtst Choice Auto & Truck Rpr and Ponoka TowingKatie ReesEdmonton AlbertaDecember 24, 2016

It’s hard to find an honest mechanic these days but First Choice is that and more. Excellent service, friendly, professional, and my car works great. Thanks.

We lost power in our motorhome on the hwy. made it to Ponoka and found this business on line. Big shout out to Kate and to the mechanic Patrick. This was the friendliest, most knowledgeable and efficient repair. They were able to get a replacement alternator in record time. I only wish we lived closer to have all our repairs done here. Thank you!!! Honest and reliable repairs.

Really bad experience with this company, we had our vehicle towed by this company, and the older individual, I believe is the owner?dealing with us was Extremely rude and unprofessional, and on top of it, kept on adding more money to the existing bill, and I got the sense that he wanted to make the most money from this one transaction from us without any thought of having a potential customer for life if we were treated right - in a professional, courteous manner, and if he had charged us according to what it should have been in the first place, it's almost like he takes your vehicle 'hostage' and in order for you to get your vehicle, you have to pay this outrageous amount just so you can get your vehicle back, I'm shocked that a place like this can operate like that without facing any legal consequences from the authorities. We would Never Ever deal with this company Ever again, and we've let our friends and family know of our experiences with them.

Awesome service very honest and two times that I have had service there my Bill wAs less than I was quoted. They also even tighten up the bolts on my alternator for me because it was squealing at no charge. I would recommend the shop to anybody hard to find good honest shops you can take your vehicle to and not worry I will never go anywhere else. We've also been in Ponoka for 2 years now I'm with all the choices between here and the City will definitely be sticking with First Choice Auto exceptional. Thanks guys for your great service Adrian Amanda and Aubree.:-)

They helped me with my truckThanks

First Choice Auto Repair Ponoka is a small family run business, they are very professional, respectful, honest, and hard working. They make sure your vehicle is fixed efficiently and keep your cost to a minimum and do only necessary work. I am very thankful I have them to rely on for repairs!

I broke down right in front of this place. They wouldn't even do anything to help. No interest in fixing a broken belt, or alternator. I would not even walk in there again.

Best place in Ponoka for any mechanical repairs. Very honest friendly & I highly recommend First Choice Auto

Do not believe them when they say this much and no more". According to them $1000 is just a "bit more"!!!"