HiFi Attic

Knowledgeable staff, exceptionally friendly. Jeanette and Malcolm have gone out of their way to make the Hifi experience above and beyond what was expected.Great team, great products.

Lyle has been helpful over the years and not every city has a store with such amazing audio gear available to them. This is a specialty store and he carries many luxury products for the audiofile. I think people tend to shy away sometimes thinking it will cost an arm and leg but the reality is there is professional , smaller items as well to beef up your existing arsenal. When you buy good gear you don’t regret the investment in the quality as it lasts and stands the tests of time and regular usage. Lyle is helpful and very knowledgeable. I was his paperboy at Kelly’s Records in 1985 and he was doing the same gig back then selling great audio gear. He’s an ”audio wizard“ And deserves some more respect than some mudslingers on here are giving him. Come on the guy ain’t 30 anymore and I can only imagine some of the questions he gets in a day when someone brings in their old stereo and wants it fixed for 10 bucks . Dont hesitate to support this store if you are interested in great quality and service.

In all my years, I have never had such incredible customer service. It began with a home visit (I live just under 2 hours away) to discuss how to get surround sound in our living room. He asked what was wrong with the system we already had and we explained it was terribly glitchy and never worked well for any period of time. We had purchased that system from Hifi Attic three years prior. We settled on a wireless system with unique properties that made it ideal for the room. We also purchased a large OLED tv. The kicker was Malcolm said he would take back the old system and refund the full purchase price!! His rationale was he wants his customers to be completely satisfied. Wow!!Installation was quick with the help of very sharp-minded Jake. Configuring the two systems took some work and a phone call to both brands; however, they left with everything working. Then the glitch appeared. Randomly, the tv would switch to TV speakers and the only way to reset it was to reset the TV. On its own, not a horrible thing, but it was a regular occurrence and quickly became frustrating. Malcolm spent many, many hours (and a couple of home visits) over the next four months speaking with the company engineers trying to resolve the bug, with both companies blaming the other. He eventually reached the lead engineer at one of the companies! In the end, after a lot of frustration, we returned the sound system and exchanged it for a wired system with ceiling mounted speakers (cudos for Jake for crawling through the attic and reinforcing their name Hifi Attic - couldn’t resist). A few weeks later, I called to ask if they had forgotten that I only paid a deposit and Malcolm pointed out that he wanted us to be completely satisfied with everything before he was going to call and ask for the balance. As frustrating as it was, we really wanted it to work, and Malcolm had no qualms about accepting the return. His comment was the same as the first day he met: “I want my customers to be completely satisfied”Over the top customer service and always available. Highly, highly recommended!!

Received the best customer service, support and advice on our new sound system thanks to the Great Team at HiFi Attic.Both Jeanette and Malcolm went above and beyond to find out what we were looking for and offered recommendation on equipment. The install was amazing and they were able to connect our new system with part of our existing set up. A few weeks after install, we had a problem connecting our projector (user error on our part) and they were happy to work with us and help is figure it out. I cant say enough about the customer service and support they offered.As for price, they worked within our budget and did not pressure us into something more advanced (expensive) that would be above what we were able to spend.Highly recommend HiFi Attic...You will not be disappointed.

This store is terrific, Jeannette was incredibly helpful to us finding the right pieces of stereo equipment. We went in without much knowledge of the newer hi fi equipment and she guided in the right direction. We absolutely love our new system.Highly recommend this store to anyone who is looking to purchase audio equipment!

Great stereo resource with a long history of great service. Incredible equipment! If you have any questions they are well versed in high end and vintage stereo equipment. Fair pricing as well, on things like turntable belts, cartridges etc.

I purchased my first pair of hifi speakers from there and it was a great instore experience and then at home!

Malcolm and Jeanette and the Attic team were awesome!My music goosebumps have been non-stop since our install!

Great service from James todayWent in with my dad to buy his new record player. Talked a bit about speakers and when James found out that we had picked out a brand they didn't carry, he respected the fact we were dead set on the ones we chose and didn't try and change our minds.honest knowledgeable salesman that isn't looking to rip you off. I recommend this place highly.

Fantastic experience dealing with Jeannette. She went the extra mile in terms of service and was happy to work around my schedule to make sure I could pick up components outside regular hours. Her recommendations for cabling were spot on as well. I will be purchasing other products from Hifi Attic in the future.