MCI The Doctor's Office at Bloor

Went to this clinic first thing in the morning (Dec. 12, 2022) and was taken care of promptly! The two nurses I dealt with and the doctor were all pleasant. The waiting rooms were clean. Was in and out in about 30 minutes tops. Clinic visits are never fun, but I've had far worse experiences in my life. I don't believe all the 1-star reviews, totally unfair. Be one of the first people in line in the morning and you won't have to wait long at all. I would definitely come back here if needed.

INTRODUCTIONI'm surprised this place has this many negative reviews. I've been going here for the past 5 years as I couldn't find a family doctor in the area, and frankly stopped trying after a while as they took great care of me. I am only posting this as I'm moving out of the area soon and I'm sad to leave this clinic behind.WAIT TIMESYes the wait times for walk-in can be long. They usually are at most busy walk-ins. Welcome to Ontario healthcare. And yes they refuse walk-in when the backlog does not allow for more patients unless the doctors stay all night to clear it. This is an Ontario healthcare issue and not unique to this clinic, and not any worse than any other walk-in I've been to, except brand new ones that no one really knows about yet.RECEPTIONISTSThe comments about the receptionists are absurd. They have been nothing but friendly and accommodating the entire time I've been here. In 5 years or regularly visiting the clinic, from major incidents to routine bloodwork and prescription renewals, I have not had a single negative experience with them. Not a single one. Do bad receptionists exist in this world? Of course. But they are few and far between, not at this clinic, and in my experience it is usually rude, demanding, and disrespectful patrons who complain about the receptionists. I have also very rarely waited more than a couple minutes before my call was picked up, and I'm sure it has happened but I can't even remember a time I called and it wasn't picked up.COVIDThis clinic handled the pandemic with grace. They adapted quickly to the requirements and regulations, and applied appropriate measures for the safety of their patients. They transitioned quickly to a tele-health model, and for matters that required in-person visits, they made the necessary accommodations. I had numerous telehealth appointments, and went to the clinic multiple times during the pandemic when it was required. Not only that, they saw me multiple times for the same issue in-person in a short duration when they felt it was necessary.DOCTORSAs with any doctor and any clinic, it's always a mixed bag. There are good, attentive, detail-oriented doctors. And there are revolving door doctors who want you in-and-out. My experience here with the doctors that weren't as attentive was never explicitly negative. It was clear they were overworked, yes, and not as attentive as some other doctors, but the vast majority of the doctors I saw in the last 5 years were incredibly patient and attentive, and as you can probably tell, I provide way too much detail and edited to fit the review wordcount, yet they were still more than understanding and happy to listen. They have happily refilled prescriptions over the phone, seen me in person when required, provided documents when requested, ordered necessary tests, at times above and beyond what is typically ordered if they felt your rationale was valid for requesting it, and sent out referrals for important matters. I have no complaints about the nurses as well, they were always friendly and pleasant to interact with.CONCLUSIONI am honestly bummed that I have to move and won't be able to go to this clinic anymore. They have been fantastic to me over the past 5 years, and did an incredible job taking over for my family doctor. I have been to bad clinics, in fact I was a patient at one for almost a decade. I know how horrible that experience can be, and this clinic is not that. They treated everything appropriately, from routine appointments to major sub-emergency incidents. In some ways I'm glad the rating was so low during my time visiting, given they're overworked and could use a break, and the rating may cause some patients to go elsewhere thus clearing up the queue. But if you're a respectful and patient person who needs medical assistance, don't be dissuaded by the rating. The clinic is fantastic. And like any walk-in, be there early, avoid lunch hour and end of day, call to check if you're concerned about the queue, and go to emerg for immediate, serious, and time-sensitive matters.

I always find this place giving me more effective service when I don’t get proper care from my family doctor. The doctors here are knowledgeable n yah well experienced( whom I get seen by) happy with the service. ( walk-in means waiting time more than usual ) so no worries get prepared before you visit…

I decided to leave my comment here as well. It's a walk in clinic and during high flu season there are a lot of people of course. It's my go to walk in clinic in neighbourhood, I know that its a long wait, I come in the morning, take my number and go home. When I call to check on what number is on now, they always answer and I always know approximately when come back. I had good experience with doctors and prescription medicine, this part is very fast. I can imagine how it can be frustrating to wait all this time inside the clinic, but its everywhere in Toronto now. I give 5 stars, as if you know that it's works this way, there is nothing to be disappointed about. its my neighbourhood walk-in, I know they will eventually see me during the day and I will be taken care off, sooner or later.

This used to be a good office. I was a patient there since 2016 and they lost their psychiatrist and the family doctors. They are so rude now and talk over you if you ask for clarification or try to provide information. Not to mention they didn't tell any patient that their family doctor quit and they have to go to the office every month to get refills. Refills on medications that have been taken for years. There is no point in trying to get help with these people anymore. It's a shame.

Completely negligent office and unprofessional. I had an appointment for over a month with the gynaecologist. They called to confirm, yet when i got there, the appointment was cancelled without any notice. My only option is to reschedule another month. I am unable to speak with the doctor regarding my medical concerns/ condition and am left without a physician. This is malpractice in my opinion.

Went to this walk in complaining of dizziness ear pain and needed to see a dr. Walking w a cane I am already not the most stable walking and the dizziness is troubling. Was turned away because they were full. Hardly any in the wait room and it was just bearly 1 pm. Don't go. Find people that want to be drs and practice medicine.

This office is very fast, efficient and very helpful. They took great care of me, gave me good quality medication, and I was in and out very quickly. I’m from Ottawa and I wish we had clinics like these everywhere in Canada. The staff were very polite, informative and helpful even though there were 10 people in line they took care of everyone quickly. Thank you for your service, y’all the best may god bless all the staffs and the Doctors.

Awful and unprofessional services. This is one of the worst medical service I have ever been to in Toronto. I've had multiple bad experiences with that office. I came today Sunday January 22nd to have my medical result. When I arrived at 8.50am there was a short line up (about 15 peoples), at 9am nobody was there to open the office, more people arrived and we waited for more than a hour (I left at 10.15am) and still nobody to open the office. There was seniors, pregnant persons and kids among those who waited in line. This is unacceptable for a medical service. How can you make people wait that long. I had called the previous day around 1pm to retrieve the result and the receptionist told me to come Sunday at the opening, here I am waiting in line for nothing. A lady who was there told me she came Saturday January 21st after 2pm and the office was closed. Now I will have to mcome another day and wait for another hour or more to see the doctor. I might as well go to another office as the level of service is unbelievable.I also had bad experiences before with them. They make you wait more than an hour to give you a paper to do a any test in the lab at 600 Sherbourne st. I was told the doctor will call me when the x ray result is available, and I never got a call. I had to call and was badly serve when I ask why the doctor haven't called me. I had to go to the office and wait for an hour for the doctor to tell me everything was ok even if I was still feeling pain.Many time also I called the office and nobody replied in the middle of afternoon or up to 2hrs before closure.Do not go to that office if you're really sick or feeling very bad with this kind of service they will left you for dead.This should not deserve any star.

I had a great experience at this clinic. Both doctors I encountered at this facility were professional, empathetic and good listeners. The front desk staff were polite and kind. As soon as my results arrived, I received a call. I’m thankful for the service provided.