Dynacare Laboratory and Health Services Centre

Very clean and organized.Nowadays, year 2020, especially pandemic, book your request on their website.I should have done it also, booking online, I noticed people will get ahead of me as they had booked online.Which is great, people don’t have to line up in the cold winter.

From booking an appointment, uploading my requisition to completing my appointment, the process is amazing and simple. I would love to see this process continued post pandemic. The staff and health care providers at Dynacare are outstanding, compassionate with lots of humour and smiles.Thank You all.

Arrived at 7:35AM on a Monday morning. There was 15 people in line already. There is a display with the queue in real time. Blood work takes 5-10 mins per person. There are 3 booths and the staff here keep the line moving. When checking in - staff will ask for your health card and forms. They will ask if you had anything to eat or drink today - water is fine. Staff are friendly - Filipino aunties, no BS lol. I was in and out in 50 minutes.

The facility appears clean and efficient, however there is a serious lack of human interaction, and people skills. Why are you continuing to wear masks? This is a false narrative that you should abandon , and it has a negative affect on human interaction. I would rather talk to a robot. You are a technical facility, true, so you need to practice people skills more. Lose the masks!

Always crouded. Suggest to come after 01 pm so that Croud is less.

I attend this clinic about once every 3-6 months. Being a diabetic, it is imperative that I do so.I have always found the staff here to be both accommodating and very friendly. Sometimes they are busy and have to move through those waiting quickly, but they manage to do so in an amiable manner. 5 ⭐️s!

Got here at 7:20am on Monday morning, and only 5 other patients were ahead of me.The clinic is very clean and tidy. Staff were friendly and very efficient on the check in process. I was in and out within 20 mins after the door was opened at 730am.

They say the close at noon but really they close when the room is full —then they yell at people who come in just innocently following the website information they try to lock the door but it opens up as soon as someone leave so people keep coming in. They say it is because the driver arrives at noon to pick up the medical tests. It makes no sense to run a service this way with incorrect information posted. It is not the patient’s fault they don’t have a way of handling flow. They should be prepared to have a doorman, someone who updates the website regularly, and are willing to pay staff overtime if needed plus they need to figure out a better system for the tests to be picked up without causing staff stress

Always double check whether they make your appointment correctly. Took an appointment for both scanning and x-ray a week before the examination and while at office the young lady receptionist registered for scanning only. Later when I asked about the X-ray, then she simply replied that she missed that out and later asked me to wait for another hour for the X-ray. Just because of her ignorance.Other old lady at the reception and the Technician were good though.

The old lady over the reception provided me with false information. She asked me to pay $11.29 for their ‘Dynacare Plus’ plan so that I could get my test results within 24 hours. However, even after paying the extra charges I still haven’t received the reports. It’s been more than 3 days since I got the test done.