Espresso Mali Boutique

Good sales experience from sales staff but hope you never have a problem after.I will not purchase anything further from this store. Very poor service on repairs. I bought an Avanti machine and bean grinder three years ago. The Espresso maker has had to go in for repairs twice. If that is not bad enough, the first time we picked it up and brought it home it was still broken. They wanted us to leave it a second time and we had to insisit it be firxed right away. The second time it needed a small mechanical repair and even though I asked if someone could look at it right away because I had a houseful of guests that evening, they said no it takes 7-10 days. They called 2 days later and the 30 minute repair was done. I brought the machine home and now the steamer doesn't work-which had no relation to the problem being fixed. Once again, I have to bring the machine back in. Sorry, but two breakdowns in three years, requiring 4 trips. Never again.

Great place, very prepared staff and honest support. I had an issue with my coffee machine and they helped me on the phone fixing it. Big selection. Highly suggested.

Amazing store. Staff are very friendly and knowledgeable. Micheal in parts, helped me out tremendously with his knowledge for parts for my machine. For me, this store is the reference in Montreal.

Dealt with Michael in service and Paul in sales. These two individuals are the gold standard on how to run a business, a lost trait. Hats off.

The coffee is amazing but I have been there twice so far and didn't find the staff to be so friendly.

It was such a pleasure dealing with both Michael and Dino. They really know what they’re talking about. They asked the right questions to help me choose the right espresso machine for my needs, and they took the time to explain how everything works, like a mini tutorial. After a terrible experience at another shop down the road, I was so appreciative of the courteous and friendly service from the staff. My Avanti Parma and Tradizone grinder are making me a very happy and I feel reassured that if I have questions or concerns, I know I can call them or drop by.

What more can I say, great products, plenty of experience from the friendly staff, pronounced technical knowledge, and excellent service!

Michael provides exceptional after sales service. I was ready to buy a new Mignon grinder when it stopped working. But instead he walked me through what I should check , clean etc over email. Turns out the grinder was simply clogged and I was able to fix it myself. Thank you !!