La Diperie Oakville

TL;DROrdered on Uber Eats, got moldy cheesecake, employees denied it was mold before and after I brought the cheesecake to them in person. No apology or ownership of the issue. Employees kept repeating that it was supposed to look like that and then blamed Cheesecake Factory. Called Health Inspector as employees weren’t at all concerned (completely denied) that they are selling moldy food to people.I ordered two Classic Cheesecake Slices through Uber Eats. When my order arrived I opened the paper bag and in the clear clamshell containers I saw a significant amount of what looked like mold. I made sure to open the container and smell the items as well as tasting a bit just to make sure I wasn’t overreacting. It is/was undeniably mold.I called the store and the first employee (female) didn’t seem to believe what I was saying (“thats how it looks” “It comes from Cheesecake Factory”) and transferred me to another employee. I explained my issue and he said “thats how its supposed to look” (without seeing it) and then again said it all comes from the Cheesecake Factory, implying its not their problem. Advised me to call Uber? Made no attempt to placate me, he just kept telling me its not mold as if I was just making it up.I didn’t ask for a replacement or compensation. I wanted an apology and for someone to look into the issue and make sure they aren’t inadvertently selling moldy food to others. They were completely unbothered and just denied it.I started getting frustrated with the response I was getting. I told him I would come there in person so he could taste and smell the product and then tell me it wasn’t mold.I arrived at the store and it was extremely busy. Employees didnt bother acknowledging I was there intil I repeatedly asked to speak to the person I spoke to on the phone.The male employee looked at the containers and told me again “thats just how it looks”, smelled the product and said it was fine. It is very clear that it is not fine.I would have been satisfied with an apology and an acknowledgment that it is in fact, mold. Instead, the employees told me in front of a full store over and over that “Thats just how it looks” or “It comes from the Cheesecake Factory” as if I was an idiot- I have ordered the exact same thing many times, I know what its supposed to look like.I was by this point very angry and after getting nowhere, I told the male employee I would be contacting the Health Department since they didn’t seem concerned about food safety issues. I left, taking my $20 mold with me.Called 311 and an inspector called me back quickly- they will follow up with the restaurant and investigate.I understand things happen (especially with third party suppliers) but this whole situation could have been avoided if the employees I spoke to had just apologized, taken responsibility for the product they sold me and asked me if I wanted a replacement instead of arguing with me.Ive included pictures here. I may sound like Im making a big deal out of nothing, but its the reaction of the staff that set me off- If they had been apologetic and at least pretended to be concerned about a food safety issue, I would have just dealt with Uber. Instead, they argued, tried to gaslight me, and ultimately did nothing about it.I will never purchase anything from this restaurant again- I would suggest others consider their lack of concern about what is a potentially unsafe food product before visiting. Either their employee doesnt know what mold smells and looks like or they were being intentionally dishonest.

Great flavours, key lime was awesome. We got three small cups and all had air/hole in the middle. The ice coffee was nice! Staff was friendly and explained details. Great evening hours.

I ordered the strawberry shortcake ice cream cake for Mother's Day. Me and my folks thoroughly enjoyed it! My mother especially liked how it wasn't overly sweet..

Excellent customer service and very clean restaurant. Variety of options to choose from, which could be confusing at first looking at all that yummy treats. But the employee was kind enough to give out the inside scoop of what to choose and how to decide. I went with the Le Roche which was exceptional. Would love to go back again to try other items on the menu.

We visited here today and the lady was so nice to us. We had a bunch of kids with us and she was so patient with them. The ice cream was amazing and we were really happy with the service.

La Diperie is an overrated money grab at an attempted “niche” and “one of a kind” dessert type. All of their ice creams are vanilla soft-serves dipped in different creams that come in bags and are poured, then melted. Their prices are typical of that of a DT Oak ice cream place: ~$7 for a regular. Somewhat disappointed because the cone was hollow in the center… I would go back again, since the ice cream dips & variety are good, but I much prefer better dipped ice cream places, such as Sweet Jesus.

Paid $9 for a large ice cream but it ends up being highway robbery because they make the ice cream hallow inside. The large is just an illusion. I don't think it's a one time thing either because I can see many other reviews now that say the same thing. They need to start giving people the ice cream they paid for. I'm going to stop coming now even though I really like the location and dip flavours.

Staff was really nice. I felt the dip lacked a bit of flavour (birthday cake). It would be good to go back & try a different flavour and see how it compares! The prices were good too

This place is very sneaky and unfair with their portion. A $7 medium cup and they purposely hollow out the middle. They did this for all orders. Unfortunately they do have good selection and flavours if you don’t mind being robbed.