Burlington Eye Physicians and Surgeons

Dr Singer is great! His staff was great too. Both very kind and thorough. He explained the likely cause of eye strain and that helped change post-surgery care. Not sure why the ratings here are not that great...

[Avoid] i had two pre appointment conversations with their office asking anything I need to prepare prior to my appointment ( nothing was their answer). My appointment started on time and I was escorted to a huge processing area with many rooms with waiting customers. Only then was I advised I’d be waiting between two to three hours to see the Doctor. I like many others have jobs and life obligations and do not have the bandwidth to wait that time frame. I therefore left and tried to rebook a future appointment that fits my availability.Apparently I was offered dates/times during my work week and they’re open only during banking hours and no weekends. At this point, I have found alternate options in Hamilton and gladly we migrate. In conclusion, the medical team need to be transparent to expected wait times and not mislead people

2nd experience here and no different: 1 hr and 10 minute wait, then called in. Brought to a second sitting room for another HOUR and 10 minutes along with 15 other people from the first room who were called on before me. Finally called in and had to wait 10 more minutes in the chair. Clearly a VOLUME based BUSINESS as opposed to a PATIENT based medical facility. Not right. The only reason for 1 star is that Dr. Singer was kind.

Dr Singer is wonderful. After spending nearly 4 hours at ER, I was sent to see Dr Singer late on a Friday. His staff had all left for the day. Dr Singer examined my eye and determined I needed 2 tears repaired. We immediately went to JB for laser surgery. He was patient, kind and explained everything to me. I couldn't be happier for the care I received

HORRID EXPERIENCE WITH RECEPTIONIST TODAY!Told appt is 29th of September not 18th and that they confirmed with the telephone number that was not mine! Called 637 not 617 ! I have spoke with office on 3 occasions to confirm time and details! Receptionist stated they never spoke to me! Then blamed referral which has correct telephone number!They called me on my number with new date! Their mistake! I returned the call to ask details nursing home wanted! How long she'd be out! Would she need drops! Called again for directions as I didn't see office between Fabricland and Sports store! Nurse at home stated it was by Starbucks!I haven't had my mum out of nursing home since March! A waste of my time, the nursing home, frustration for my mum with dementia! Spoke to office manager!I had to take my mum back to home and she was very upset! So stressed out and heard awesome things about Doctor and had to wait 9 months so I have to return!Very unsettling! Scared if my mum has a horrible wait! She won't understand!

Beware.....Took my mother here for her 10:45am appt with Dr. McGillivray. Was concerned about a long wait based on prior experience. Spoke to the Receptionist who told me it would be about 20 min before seeing the technician for testing, but about 1 hour and 20 min to see the doctor!The tech called her for her tests after 27 min. But then she had to wait another 17 min in an inner waiting room before get 1st tests. She had 2 different tests (about 5 min each or less) then was seen by the doctor at 12:11pm for 2.5 min. So 90 min total, of which a good hour could have been avoided with proper scheduling and consideration for patients.

Dr. Singer is amazing. He is patient, takes time and explains everything in words you will understand. My cataract surgery was a great success. Post op care outstanding. Highly recommend.

Dr. Singer is very very nice. The technicians are also very friendly and professional. The equipments are new and well maintained. The waiting in the front was a bit long and cold tho. Once we were called in, everything was so much nicer.

Although you wait quite a long time, very thorough and professional. I particular, Joy was most helpful regarding eye drops for dry eyes. Dr. Singer is a great eye specialists and you feel like you are in good hands.