Southbrook Retirement Residence

My mother recently passed away at Southbrook at the age of 95 but what a comfort to my family for the loving care she received above and beyond our expectations. While there, she was the happiest she had been for quite some time with the care, some privacy in her lovely little suite and those oh so wonderful meals that she enjoyed so much.The staff was awesome without exception but special heartfelt thanks to the Staff in Assisted Living who made such a big difference not only in Mom's life but for her family as well.Thank you all !!!

Moved my Dad in about a month ago and he is very happy. The staff are amazing. They genuinely care for the residents. They go out of their way to make the residents feel comfortable and at home. My Dad is looking healthier, he is more functional and is socializing more everyday. Before moving in he was complaining about stomach pain and headaches all day every day. He hasn’t complained in weeks! Even his memory seems to be improving. My Dad has never been very social, but he’s already made some friends. This place is clean and inviting.I am so thankful to everyone at Southbrook.

I recently became a resident as of Mach 11th 2021. My first impressions are warm welcoming very family like. The staff are wonderful you couldn’t find a better staff. The residents are friendly as soon as I stepped through the doors I felt I belonged, meals are tasty , I really look forward to meals as I’m a foodie. Thank you South Brook

Very happy with the great service our 93 year-old mother has gotten from Southbrook for the past year and a half. All the staff are very helpful and go over and above expectations for anything mom needs. Thanks to Safina who did a great job getting us set up and for supporting us ever since. Thanks also to everyone from the front desk to nursing to social to the dining room etc. etc. for all the great service and care!Of particular note, since Covid-19 hit the world, Brenda has shown great leadership and care in making sure all residents and staff are as safe as possible while allowing for family to connect when possible. Brenda and her staff have shown great attention to the safety and comfort of all residents at Southbrook while keeping family up-to-date via email communications. Their continued close monitoring/testing of staff and residents at Southbrook and swift reaction to any potential issues before any outbreak can take hold in the home has been remarkable!Thanks so much for taking care of mom and giving us the piece of mind to know she is in great hands and is as safe as possible in these trying times!The Babin Family

Moving a loved one from their long time home into a retirement community is an extremely difficult time for both the loved one and the family members. Southbrook retirement community helped to make this transition for all of us an extremely smooth and pleasant experience. We moved our mother/mother-in-law into Southbrook approximately 5 months ago. From the moment we had our first tour, we knew it was the right fit for her. The entire staff went above and beyond to ensure us that they would provide her with a living environment that would meet all of her needs and we have not been disappointed. The qualified and caring staff who consistently go out of their way to make her feel included and special, the abundance of social activities, the positive and inviting atmosphere in all areas of the community and most importantly the hard work on all parties to make her feel like she is home are all attributes that have made Southbrook such a great choice for us. All of our expectations have been met and exceeded. Our mother/mother-in-law has been doing so well since her move, and a very large part of that has been due to the Southbrook staff and community. Thank you for everything you do.

My mother unexpectedly needed a place to convalesce following what should have been a routine surgical procedure. I was left scrambling to find a residence that could accommodate her and provide the environment she needed to recover. Southbrook came through for us. They took her in the day following their assessment at the hospital, and they graduated her from an assisted living program to a regular resident's program as she progressed. Although my mother was only staying for 3 weeks (they allowed us to book a week at a time) everyone treated her as a new member of the Southbrook family -- one of her dining companions gave her a farewell card when she finally went back home. We also appreciated the extra attention from Safina to make sure my mother was happy and well cared for during her stay. My mother didn't have to worry about meals, cleaning, laundry, even getting her hair done; Southbrook handled it all. We would readily choose Southbrook for another convalescence (should the need arise) and will definitely consider it for permanent retirement living. Thank you Safina and Southbrook!

My mother has resided at Southbrook for exactly 4 weeks now. I live across the country, so I haven’t actually been to the facility yet, but both my mother and my brother (who lives nearby) are extremely pleased so far. They both rave about the meals and the friendly, helpful staff. From day, one, I have been in frequent contact with the administrative, care, and nursing teams, and I am extremely impressed by the organization, attention to detail and diligence with which this residence appears to operate. It’s early days in my mothers journey at Southbrook, so I feel it’s premature to give it a full five stars. However, we are very pleased s far and relieved to have Mom living there. It feels as if she’s in very good hands. Thanks Southbrook team for all you do do on a daily basis to make my family’s life so much easier, and in Mom’s case, so much better.

My parents are in a suite at Southbrook. The transition to Assisted Living was difficult for my parents and the family however, with the help of all the staff:- the social committee especially Marissa, Safina with helping all of us navigate everything that was new, Sumita with all of the Nursing care services and Jatinder who quickly got to know my parents and their needs, they have settled in.While living without independence has its challenges, Southbrook has gone above and beyond to help Mom & Dad transition to this stage of their lives. There are so many others that I have not mentioned but we are thankful for each of them.

My dad moved into Southbrook 6 years ago today. I live in another province, but have always felt in the loop and part of the Southbrook community. The care and commitment of all the staff is so genuine and kind, I wouldn’t want him anywhere else. During the dark covid years I knew he was kept safe and super well cared for. Because the staff/resident ratio is so good, new issues/symptoms don’t go unnoticed.I have stayed in the guest suites 3 times, which is a great way to get a feel for the day to day at Southbrook. Each and every staff member truly enjoys working here, and it shows! The icing on the cake is that residents can see a doctor on Tuesday or Friday. I have met with both doctors over the years, they are fabulous.I wish I lived closer, but Dad is in the best possible place. If you are looking for a residence, put Southbrook on your list!!

My parents recently moved into Southbrook Retirement Residence and the support and care they received has been exemplary.