Shoppers Drug Mart

I visit this pharmacy quite often and the service is usually OK, neither good nor bad. Tonight however, was outstanding. I have been having a migraine since last night and as usual, it was bad. I dreaded going to the pharmacy to have to wait for 20 minutes while they fill my prescription, so I decided to call ahead. When the pharmacist finally answered and took my information, I was placed on hold for a while. He then came back and said they didnt have my meds in stock. Mt heart sank. I dreaded going to bed without some ease and worse waking up with the same headache (my headaches can last for a week or more). I didnt want this to be a wash out weekend. I begged for even 1 tablet He apologised profusely and explained he was away for a long time because he was searching for for even a few. He then suggested that I go to another pharmacy and when I am in ths state, everything seem unsurmountable. I explained that they wouldnt have my prescription etc. He said he would fax it over, then called a neighboring pharmacy to ensure that they had it before sending me over. I was so over the moon to be able to go to a pharmacy and have my med ready for pickup.Thank you for your empathy, compassion and going above board.

The Pharmacy Department at this location is horrible. They simply don't care about how they treat their patrons. Some serious corporate change needs to be implemented at this location, it is giving a bad name to SGM Pharmacies as a whole. I think today I have officially had enough and rather drive further for better service. Writing this review while being forgotten on hold for the last time. Just don't pick up the phone if you won't return to it, it's a simple concept.

Specifically their beauty department I really appreciate about this location. The girl who helped me today was named Melissa and she was very helpful and knowledgeable with their products. She also helped me with the optimum points app in order to receive optimal points and by saving the most money. Check them out & ask for Melissa. She is the best!

I am STRONGLY disappointed in the service (or lack thereof) I have received at this pharmacy. The wait times are ridiculously long nearly every time I go to pick up or drop off my prescription. It typically takes 30+ minutes before someone even tries to assist me, even when it is not busy. I have been ignored by staff who end up helping other customers who come after me. On multiple occasions when I have pre-ordered my prescription, the staff do not have it ready when I go to pick it up. To avoid this, I have tried calling ahead of time to ensure it is ready, but guess what, NO ONE answers the phone. I am so fed up with this pharmacy and have decided to switch to another pharmacy that provides much better service. Honestly, do better.

Location is great, but that's about it.1. When you call the number listed, its comes up as MoneyGram" which is super confusing

Beth Li in Pharmacy is amazing. She is personable, authentic and caring. Beth went the extra mile for me at my most recent visit to her counter. Highly recommend you ask for her .

Literally a terrible pharmacy experience. I wish I could give zero stars. I urgently needed medication and my doctor accidentally sent my prescription here instead of to the Loblaws pharmacy at Bayview Village Mall. I called to have my prescription transferred and they talked me out of it, saying my prescription was in stock and could be picked up in an hour. When I arrived, they hadn’t filled it. After 15 mins of waiting, they finally told me that the stock they had expired over a YEAR before, and that I would have to wait for the next day to pick up my medication after 6pm. By this point, it was too late to get it from my regular pharmacy that day. They promised they would text me as soon as it arrived the next day. The next day, of course, no text. I finally called them 20 mins before closing and was left on hold and told my medication was in, but I barely had time to get there now. I showed up to pick up the meds, only to be kept waiting because one person was helping a complex patient, while other people weren’t helping anyone. Don’t worry though - they sent me a text that my medication was ready to pick up AFTER I finally got it. The delay in receiving my medication has direct impacts on my health.

on Tuesday, February 1st at 7 pm. I visited the pharmacy in search of emergency relief medicines for pain in my ribs and stomach.Despite being aware of my injury and hurting and need for medication, the pharmacist ignored my prescription and stated that she was too tired and did not have enough personnel to fill my medicine. When I called the pharmacy beforehand, I was left waiting for over 45 minutes without a response.Additionally, the pharmacist suggested that I go somewhere else around GTA and find your medicine

This is the busiest pharmacy I've ever been in. Hectic is what I see. I used to be a retail consultant and I never in those 9 years as a professional and now as a consumer have seen so much traffic. It often means major patience on behalf of the customers. Not all have that. Staff and pharmacy professionals have been very informative and useful helping me deal with medication questions. I do appreciate their insightful efforts.One thing I appreciate about the professionals in this location is their patience with my questions.

Literally the worst pharmacy service ever. I went there to collect my prescription only to find out they did not receive the fax. Called my doctor to figure out what was going on and basically their fax system is faulty. The guy at the desk was so disrespectful and irritated. Like if you do not want to do your job, don’t do it. He said he will contact me when my prescription is ready and I have not been contacted. If I am there to collect my medicine, I should not wait hours for it. Unbelievably unprofessional and irresponsible.