Diamants Elinor

Today there rarely places to have such amazing customer service from anywhere you go. Lyne has been the nicest person I'm dealt with in retail.Helped me picked a engagement ring that was perfect. She gave me a fair deal on the jewelry and never pushed me to buy. Just being a gracious human being trying to help another. I highly recommend getting your jewelry here and especially with Lyne. She's so helpful.

If I could give this place 0 stars I would. I came into the store with a broken clasp on my necklace. They told me they could not repair it in store, it had to be sent to be fixed. They charged me $75. I received my necklace back after it was supposedly repaired" and it broke again

Be careful!!! They will scam you!I had bought $3000 worth of overpriced jewellery from these guys at Fairview. Versace style ring for men with diamonds on it. I was hesitant before buying the ring because it was way overpriced (2.5x the actual value). I notice the supposed rectangle shape was actually crooked (one side was longer than the opposite side). So it wasn’t a straight rectangle but a slightly deformed ring. It was noticeable nonetheless. I told the manager and he reassured me that they can easily fix it. He told me to just take it and come back if it “really” bothered me “that much.” Being super busy that day and not having the time to argue with that man, I left with the intention of going back. After all, he did promise to have it fixed if I really wanted to. I went back to have them fix it. They took my item and gave me a ticket. I go back to pick it up and the same Moroccan male manager explained how they couldn’t really fix it or do anything. So I argue that he promised to have it fixed. He starts gaslighting me and tells me how I’m “so picky.”Never going back there again. Extremely unprofessional and dishonest!

DO NOT BUY FROM THESE DOUBLE-TALKING THIEVES, THEY'LL RIP YOU OFF, ABSOLUTELY HORRIBLE CUSTOMER SERVICE. Brought a Bulova watch to be repaired in JUNE for the metal of the #2 to be set back in place, paid shipping costs, watch came back in July. Paid for the repair, got home and realized that the metal was crooked, BAD REPAIR. Showed it to them, they sent it back, waited another couple of weeks. Watch came back with the metal set right but now the all the metal for the #1 was completely missing! They tried to tell me that it was missing all the time! (the watch was never opened until them). They showed me blurry pictures that proved nothing. They told me that the repair company will have a picture of how the watch arrived, but he was on vacation until the end of September! I went back to the store a few days ago (October now!). They did not provide me with 'proof' that the metal was never there . They admitted that maybe the repair shop lost it and didn't realize it. Then the manager, who resembles Watto from Star Wars, double-talks me, saying that he won't charge me for some fake added charge, making me feel like I was getting money back, told me a pack of customer is always right" lies. When I challenged him about it

I was quoted $280+tax to have 2 rings, that had belonged to my mother, to be resized (smaller) and she said would even throw in a free" rhodium plating for one of the rings. I was told it would take 3 - 4 weeks. Two days later

Overcharged me a lot. 40$ to change a watch battery, then quotes me 80$ to get a chain fixed. I got the chain fixed at another place, for 25$.I am younger, and was trying on watches. After the looks they gave me, I lost all intention of buying.

Really terrible service and cheap products. my sister had so many issues with her engagement ring. Even though it is under warranty they kept charging her for diamond falling out of her ring.Lolly the service girl is extremely rude, argumentative and completely incompetent. Do yourself a favor and STAY AWAY FROM THIS PLACE!!

Went to get two watch batteries replaced. Charged me $30 per watch for a total of $68 including tax!! Told me they were the best batteries available and to keep the bill. Warrantee for a year. Told me repeatedly to keep the bill. Left in shock from the audacity to charge so much. If my daughter wasn’t with me, I would have made them take out their batteries and given a piece of my mind. I threw out the bill in frustration for being ripped off, knowing that even the cheapest $3 batteries last a year or two. Well guess what, one of my watches stopped working by the time I got home…. I give them one star only because I cant choose none. Wont even go back to get it resolved. Go somewhere else.

AVOID THIS STORE AT ALL COSTS! If I could leave zero stars, I would. Poor quality products and absolutely terrible customer service. I purchased my wedding band at this store and have had a long list of issues. After getting the ring resized, I noticed that one of the diamonds was missing from the band. I brought it back to the store and they insisted that to have it fixed, I would need to give them my receipt and that it would be returned with the ring. When I went to pick up the ring, the receipt was gone and they blamed me, saying that I lost it. I was eventually able to get a copy from the store, after multiple phone calls. There was also a gash in the side of the ring after they fixed" the ring and it was no longer round after being resized. Not four months later

I bought a white gold wedding band here and after a week of wearing it, the ring started to turn yellow gold. They finally agreed to re-coat the ring at no cost, but should not have happened in the first place. Excessive use of hand sanitizer was blamed, however did not make sense when my engagement ring (bought elsewhere) had been worn for so much longer, and never tarnished.At the same time, I unfortunately went here to get a family hierloom ring resized. Not only could they not get my size right (took 3 tries), the face of the ring was damaged (gold started peeling off once I got it back). The ring was also distorted (no longer circle). In the back and fourth, I learned that the stick" they use to measure the ring size is not accurate or the same as the stick used by the person actually doing the work. This was discovered as I was trying to make the ring larger