Northern Turf Equipment

I went in the other day looking for part for my chainsaw. There were two gentlemen behind the parts counter and only one was helpful. While waiting for my parts I asked for a quote on a new 390XP chainsaw. The other guy looked up at me from his cellphone and barked at me in a very condescending tone that they don’t make those any more and they haven’t for 10 years. I politely corrected him that the product was indeed on the Husqavarna website. He then went back to staring at his cellphone. I then listened to him talk to a customer on the phone with the same tone. The other guy who was helping me with the part came back and then provided me with a quote for the new saw. I’ve bought saws and snowblowers from Northern Turf before over the years but after this experience I think I’ll be looking elsewhere for my next chainsaw. The quality of customer service seems to have diminished since my last experience there.

They can be busy and have a long wait time, but the do great work.

Had the parts I needed. Good service.

I had a great experience today buying a snowblower. I did not feel pressured at all and didn’t feel stupid asking questions as a 28 year old female who’s never even used a snowblower before. Sales was great and no pressure. I wasn’t pressured into a massive blower that would be hard for me to maneuver. They brought the blower out full of oil/gas and showed me everything including maintenance. I feel good knowing if I have any issues or it needs repairs I can bring it there or call.I went there because I couldn’t find a single knowledgeable person at big box stores And wanted something that will last, and I’m glad I did.I could tell they were very short staffed but everything was still on time. I would go back again for lawn care.

Fast and friendly service. Had lots of parts in stock and the prices were reasonable. Definitely will give them my business again.

I like this place for their old school parts service. There are people here who actually know about the part I need, not just I need a part #" while shuffling through a catalogue of parts they don't even recognise. They often have what I need in stock when I need it.I feel pricing is a bit high in comparison to other suppliers but the extra knowledgeable attention saves me time and time is money also."

I work for a company that they buy their equipment from here and they get this company to service them here as well and they are always so helpful and polite. Ive come here for personal business as well and they have always had the parts I needed or had answers to my questions.

Very disappoint, no parts for a American made Powersmart lawnmower. The staff was not helpful at all. Have to order directly from the US..will not waste my time with them again.

Great service. Always have the parts I need. Good selection of top rated equipment

Snowblower went in for an oil change that’s it. Parents got a $700 bill for work they took upon themselves to do with no consent from the customer, snowblower was in running condition and would have ran if they just did the only job they were given consent to do which was an oil change. Very shady! Use another company don’t get robbed. $700!!!