DUCA Financial Services Credit Union Ltd.

If I could give zero star I would. Called them the whole day with no answer and when finally answered by a young woman with very obnoxious attitude，she said phone calls are not their priority…Well I guess they are just too busy and really don't need any new business. Try some other bank where they actually appreciate customers.

I have been using DUCA for more than 30 years for all of my business banking needs. Their fees are very low for small businesses, and even lower for personal savings accounts. They also rebate you yearly with shares which can be redeemed for cash (not immediately, but better than any bank will do). They are friendly, Ramsey Fasho, the branch manager has always gone out of his way to make me feel like a highly valued client.They even sponsor movie night in the park" in Richmond Hill in the Summer for free!I highly recommend you check them out."

Does not offer services to small businesses just starting out and no advise was given when asked. Meridian is a much better establishment. Duca will never grow as a credit union they have been very small and unstable since the 50's and your money is better placed elsewhere.

First of all they NEVER answer the phone. It's impossible to reach them. Secondly, I had a free business bank account with them for well over a year and a half now, they just started charging me for this account and say they sent 1 email about it but I never got it (and I have recieved other recent emails from them). I wouldn't consider 1 email enough notice being that it's very easy for anyone to miss one email (I'm a professional email marketer and getting 30% of your customers to open one email is considered a good rate, you need more than one of you want most of them to actually see what your sending, and it's possible to target the people who didn't open or click any links in it). This was apparently sent from head office which I think makes the notice even worse.I called as soon as I realized I had been charged and was told the bank manager would call me back. That was Tuesday morning at open. It's now Friday and I haven't heard back still. There was no mention of them being on vacation so I assume I'm being ignored.Use this credit union at your own risk.

Amazing staff at this location, always friendly and accommodating!!I never have any issues or long wait times on any of my personal or business transactions!!

There is no way of calling the branch directly. The 1-800 number has me waiting for over 30 minutes just to not speak to anyone. What a shame .

I called the bank today to make appointment I spoke with Erica. I receive very bad customer service.

Extremely outdated. You must go in and physically sign paperwork nothing can be done online. Such rubbish

The Richmond Hill branch is conveniently located for me. The GIC interest rates are higher than compared to TD or RBC. Also, Ethan was very helpful.

Very pleasant staff. However, there was no time to accommodate a new customer. It me with a profound feelings of rejection and resentment. I will find a more welcoming credit union.