Fido
173 Reviews
- Thursday10 AM–9 PM
- Friday10 AM–9 PM
- Saturday10 AM–9 PM
- Sunday11 AM–5 PM
- Monday10 AM–9 PM
- Tuesday10 AM–9 PM
- Wednesday10 AM–9 PM
About the Business
Fido Store at Conestoga Mall - Cell Phones & Data Plans in Waterloo | Fido | Check out your local Fido store in Waterloo to get our best deals on the latest cell phones from Apple, Samsung and more!
Contacts
Call Us
+15198859431
550 King St N Unit C5A, Waterloo, ON N2L 5W6
Hours
- Thursday10 AM–9 PM
- Friday10 AM–9 PM
- Saturday10 AM–9 PM
- Sunday11 AM–5 PM
- Monday10 AM–9 PM
- Tuesday10 AM–9 PM
- Wednesday10 AM–9 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store pickup
- In-store shopping
- Repair services
Recommended Reviews
Mahmoud Ashraf Salem
15.10.2023
Fido
Went to replace my sim card, the representative (christien i think) wouldnt do it because my middle name is used instead of my last name (both are on ID, since 10 years ago when the account was created) same address same photo. Turns out that i didnt need this anyways because i can do it from the app. Just incompetence and annoyance without much sense !10 years bought multiple phones and lines with that same account, but looks like they didn't have a clue ..
Pranav khandekar
07.10.2023
Fido
I had a lovely experience with Fido. Natalie was just amazing and helped with going out of her way. Very happy with Fido.
Muskaan Sodha
27.08.2023
Fido
Thank you neethu, for your incredible service. I cannot believe what an amazing customer service you provided me with, your smiling face and friendliness touched my heart. Thank you.
Ricky Choi
22.08.2023
Fido
Terrible wait time. Reps have no sense of urgency - continues to have small chats with current customers they are attending, no matter how many customers are waiting in line behind. Processing time is very slow as well, may be due to lack of training.
Namrata Bhardwaj
22.08.2023
Fido
I got my sim transferred from freedom to Fido and the service representative “Christian” helped me get the best deal. He was generous enough to help me with the process . He even gave me a pre-Christmas gift along with my purchase. Thanks for making my day more beautiful Christian. Really appreciate your help
Jie Xia
17.08.2023
Fido
Farheen was wonderful. I lost my simcard and failed to reply “yes” for a transfer from bell to fidos. It was a mess for me but she took over everything and solved the problem in 15mins. Steady, capable, and understanding. She didn’t even charge me for the new SIM card.
Wei He
15.08.2023
Fido
This store can not solve any problems with customers, and it only sells products and plans. Online representatives and store staff look like two different companies as they provide totally unrelated information,which wastes me 1 hour.
Moinuddin Munshi
21.07.2023
Fido
Service was good but the deal was not good. I got the news that Fido is offering 20 GB for $ 30.I requested but this offer was not given to us. They should give better offer to customers to have good marketing and business.I request Fido to reduce monthly charges to $ 30 instead of $ 40.
Rose Thomas
20.07.2023
Fido
We got new phones with Fido on boxing day and this review and the 5 star rating is for Christian Love!! He was the best person ever and helped out a lot with so much patience, humor and conversation, even amidst all the craziness of boxing day. The way he even went above and beyond in explaining even the contract was just so much appreciated. Christian, if you’re reading this, you rock man!! You just made our day ❤️
Lisa Wallace
14.07.2023
Fido
So my son was upgrading his phone from iPhone 8 to the 12. Trissi was our rep and he was simply fantastic!!! He got us more data for less than what we were already paying. It’s never been easy getting phones and service in the years past. Seems to take so long. But we were served promptly & extremely happy with everything by the time we left. I’ve been with Fido over the last 5 years and have never had an issue with service. My service in the United States was exceptional. My partner is with another service provider and quite often has no service in Hespeler in Cambridge. If you need to upgrade or look at options for your cell phone, go see Trissi!! He knows his stuff and enjoys what he does. It’s definitely worth going in to see him!!
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550 King St N Unit C5A, Waterloo, ON N2L 5W6
Fido