RONA Mississauga (Erin Mills)

Great varieties for home improvement. Many seasonal items are on sale. Competitive price with other stores. Merchandising is well organized and easy to find. Staff is friendly and helpful.

Went there this afternoon looking for a fridge and had a bad experience with the service at appliances. The guys there simply said no with all further requests just because it was inconvenient for them. They didn’t even make any phone calls just to double check about the service. They don’t treat you as the customers, they care more about what is convenient for them, not what is convenient for you. Do not recommend!

I recently visited Rona and unfortunately encountered a slow cashier. However, the rest of the staff was friendly and helpful, and the store had a great selection of products. I appreciate their commitment to safety measures during the pandemic. Despite the slow checkout, I would still recommend Rona for their quality products and customer service.

They will tell you you picked up the wrong product when they stock the wrong one under the wrong skew. Cashier will tell you to take a photo of it and take it to customer service and customer service will tell you you grabbed the wrong product! But at least they will exchange it.

I'm not a handyman and have limited knowledge. I don't go to this store often although it's the nearest hardware store to my place. Couple of times when I've been there, the guys around have no knowledge, are not helpful at all. Went there couple of days ago to the plumbing section to get the connections to split my outdoor valve to add line to the sprinkler system. It was already there before so I had pictures as well as the split I had and was carrying. The guy still couldn't help with putting it together for me to buy the parts. I had the before pictures, current pictures and the part. Didn't help. In fact the guy asked me what size is this pipe that he was holding in his hand. He had no idea about it. Was a waste of time and gas. Next day I went to Home Depot and the guy was so helpful with finding the solution and I got everything done I needed.

friendly staff ,spacious store,clean uncluttered aislesAnd Lori was great in helping me pick and choose as well as Shannon at the Cash 3

This store is fortunate that Google doesn’t have a zero star option. The staff is plain unprofessional and has no respect for customers’ time or money. I paid for a Monument Bbq Grill in early March and the product purchase included assembly. I was told that the product will be ready in 3-4 days but they couldn’t deliver even after a month. I went to the store multiple times during the month and the staff just told me to come again and check later. I gave up after several visits and asked for a refund. Not going back to this store again for such products or services. I’ve had a much better experience with Home Depot and Canadian Tire, at least their staff has respect for customers’ time and money.Update: Received a call from Rona saying that the bbq is ready to be picked up. But I got the refund about 4-5 days back so this is way too late. Crazy management here.

I went this location to purchase the post of the deck. When I examined the post, none of the posts are in good shape. I talked the lumber manager, Ryan, for discount ( I got 30 % off at Home Depot located Heartland ).Ryan said he can’t provide the discount.I complained that the posts rotten, fungus all over, and cracked.I told Ryan that the posts shouldn’t be on the shelf for sale.I was so upset because I didn’t have choice.I asked Ryan for store manager, but Ryan started acting like he is the store manager.Ryan refused to call and bring the store manager.Ryan said “ the store manager will listen to me. Sorry I can’t not call the manager “.RYAN IS NOT STORE MANAGER !I SAID TO RYAN “ YOU ARE A GOOD MAN “ BUT, HE IS REAL BAD LIKE ROTTEN TOMATO !ALSO THE POSTS MUST NOT BE SOLD TO THE CUSTOMERS BECAUSE THE POSTS ARE DISQUALIFIED FOR SALE AND THEY ARE NOT GOOD CONDITION. THIS RONA IS TRYING TO RIP OFF THE CUSTOMERS BY SELL THE TRASH ! ! !

Like this store for its products and organization. Location is convenient. Many employees are friendly and very helpful though sometimes they can be hard to find.The problem to bring attention to is there is one cashier at the returns desk that is always on her phone! Every time I go and if she is working her head is buried in her phone and she looks to be conversing even when a customer is in front of her! Happened two times last week.Where is the manager?This aside its a good place to shop.