Mercedes-Benz St John's

Very nice place that sells beautiful German luxury cars, the staff are also very friendly too. When you go there, ask for Tyler, he's very informal and knows what he's talking about.

Terrible service! It actually blows my mind! Some employees working in the service dept. rarely answer the phone, or return calls, texts, and e-mails. They overcharge for everything - not just the hourly wage (that is what it is) but the number of hours to do simple tasks. Unless you have a new vehicle with warranty, avoid this place like the plague! I love Mercedes vehicles, I have owned three, and I wanted to love Mercedes-Benz St. John's but they have done nothing to make me have anything positive to say about them.

Al Andrews was our salesperson for the purchase of our first Mercedes. Al was very professional, polite, knowledgeable and very patient as he answered all of our questions and thoroughly explained all features the Mercedes products had to offer. Al was very considerate of our busy schedules and worked hard to accommodate our time. Al always seemed to be just a text or email away. The Finance manager, David, was also polite, considerate and answered all of our questions, especially regarding specifics of the warranty and other additional important information. We would not hesitate to refer other family members to visit Al for a vehicle purchase. The Mercedes-Benz dealership was a pleasure to deal with when making our vehicle purchase decision.John

Professional and courteous service. Treated me and my 22yr old car the same as a new car customer, shuttle was available as soon as I arrived and they found and addressed my concerns with the car.

Review on purchase experience:Overall, the purchase experience was exceptional! And it’s was my best purchase experience at any dealership so far. Shopping during a semiconductor shortage can be at times frustrating but the salesman, Marc Williams, always went above and beyond to be as accommodating as possible in this market. He was very attentive, easy going, and quick to answer my many inquiries. He was also very flexible in terms of being available, even at short notice, so I could test drive a car or even pop by to compare paint colors. He is also very knowledgeable on the vehicles and overall made the shopping experience that much more enjoyable. Upon picking up the vehicle he also did a very thorough walk through to ensure I knew how to operate the features in the car which I really appreciated him taking the time to do. I would highly, highly recommend purchasing a vehicle from Marc if you are in the market!My experience with the Financial Services Manager, David White, was also great! He was very professional, friendly, and made sure all details were accurate.This was my first purchase from Mercedes, so I cannot yet speak to the service department, but so far it has been a great experience! Would highly recommend!

This is the worst service that I have ever received anywhere. As much as I love the Mercedes brand I would never buy one here at this location because the service department is terrible. They never return phone calls and if they have to rely information rather than pick up the phone they email you. They rip you off when they can and lie about prices. This place knows nothing about transparency and needs a lesson in customer service.

We live in NS and just happened to come across a car that we liked, currently on the lot @Mercedes-Benz in St.John’s. When we inquired about it, Marc answered our message immediately and professionally, even during the weekend when he was not working. As this was a long distance affair, he provided clear and detailed video’s and thorough and informative answers to all our questions, offered solutions when we raised a few concerns, and stayed patient with us for days as we tried to decide how to make this car work for us, buying it sight unseen and without a test drive. In the end we couldn’t agree on a price, which is unfortunate, but is definitely NOT the fault of this very dedicated, hardworking, and professional salesman, as it was totally out of his hands. If we were in St. John’s we’d totally buy a car from him, and you know what ? COVID or no, we’d totally shake Marc’s hand. He’s that good!EDIT: Well Marc did it again!! He reached out to us a week ago to see if we’d bought a car yet {{ we hadn’t }}, and confirmed that he hadn’t sold ours {{ yet }}, which gave us all a good giggle. What followed was some quite intense all day back and forth messages and emails, that concluded with a long distance hand-shake deal. We bought the car sight unseen, picked it up off the ferry, shiny and looking like new! My husband has been, since then and for the last week, driving on air and happily zoom-zooming around in his dream car! He couldn’t be happier. And WE couldn’t be happier with Marc’s perseverance, thoughtfulness, responses to all day negotiations, and just plain ole feel good and friendly service. As a retired Navy man, he offers a BZ Marc {{ the military say, “Bravo Zulu”}} and thanks @MBStJohns! And to the previous owner, if they’re reading this, please know she’s found a good home and she’s in good hands with us.

They went above and beyond to help me with a situation that was not even their fault. I appreciate them bending over backwards and I will be buying my next vehicle here