City Dental

I've been with the city dental since 2015 and really enjoyed my experience at that time however...1. dr. Sunny Gill was my original" doctor

PLEASE READ:Nadine is unmatched. She is the best hygienist I’ve ever had who has been cleaning my teeth for the last few years. I was disappointed though by the other staff they have here - I had to reschedule last minute so I had a different hygienist who did such a rush job on my teeth. Compared to Nadine, the other lady yesterday didn’t work her tools to go through ever nook and cranny in my mouth. She rushed over each tooth and was super sloppy. I laid there so uncomfortable and was ready to get up halfway through my session to leave. I cannot believe this clinic allows sloppy workers to be there.Nadine makes my cleaning well worth my time and money (she’s super friendly, chatty, detailed thorough, and smart) as opposed to the service I received from the other “hygienist”. If you’re looking for a good cleaning, I can assure you will get that from Nadine at this location.

All I can is that every time I have come into this clinic, I have been treated with upmost care between Neha and Dr. Patodia. I always admire when a team works well together and you see that here. I have never been one to like dentists, but here I genuinely feel open to coming and taking good care of my teeth!

Absolutely love the service at this City Dental location. The entire staff is friendly, fun, and they even let you watch shows of your choosing during cleanings.Even though I have since moved from the area, I still make the commute over because I'd rather take the time to do so than lose an atmosphere that truly makes me feel cared for as a patient.

First of all, the staff here are all pretty nice and environment is clean.But I do doubt their professionalism and their billing. I did filling in this place, and I got pain afterwards and they even charged me over $100 for their mistakes. And they said my cavities are very serious but I checked with other dentists they only said it’s minor. Other dentist quickly fixed them without any pain afterwards. They tried to book client many follow ups even though those can be done within one session.Please go to other dental places and avoid this one.

TLDR: They will try to charge you extras that aren't covered under your insurance and LIE to you about it! Be careful and don't allow any procedures to be done until after they put it through your insurance.I recently moved to Toronto and was in need of a new dentist. I originally went to the 55 Young location as it was closer to me. My first experience was not bad, but I did notice that they attempted to complete a bunch of services that I didn't need. I made it very clear I would only wanted services covered by my insurance.My next appointment was then changed to this location as 55 young location (although new) was under renovations. I went in for a routine cleaning, and for the first time ever I was asked if I wanted polishing as well. I asked why she was asking this as usually I get a cleaning and polishing together and I was told polishing is not covered for this visit by your insurance." I then inquired if the cleaning was covered and made it clear I did not want the cleaning if it was not covered and was told "your cleaning is covered."On my way out after my appointment I was asked to pay via credit card. I told them to charge it through my insurance and they told me "there seems to be something wrong with the system because we see you have coverage but it is not accepting it as this time. You will be able to process this yourself through your insurance". Not wanting to argue I decided to pay and process it myself. I was denied by my insurance because the cleaning was not covered. When I reached out to the dentist office about this I was told "I would like to enlighten you that insurance is like your bank account they will not give us complete and detailed information." I found it very interesting that they were able to know the polishing wasn't covered by that they weren't aware the cleaning wasn't. I will be changing dentist."

Update: July 2023Something bad has happened here over the last few months. 3 separate occasions they’ve had to reschedule my appointment with a few days notice, which doesn’t work for me as I take a day off work to attend all my medical/dental appointments.As well, I’ve sent an email to book an appointment which was never actioned on their side. I got a reminder email to book an appointment, so I clicked the link to have someone call me back to schedule a appointment. It’s been 4 days. No call, no email. So I’ve given up and found a new dentist. Which is quite unfortunate, as I really liked Nadine, she’s the best hygienist there, and I’ve dealt with her for over 5 years. Hopefully they fix things there, customer service is poor, and they have just lost me as a customer.I’ve been a client for a quite a few years. They’ve always been a friendly, professional and helpful dental clinic. The receptionists are always nice and welcoming. My hygienist is very patient and answers all my questions thoughtfully and professionally. 5 star dental clinic!

Dr Dale Nixon and staff were very professional, caring and attentive. This was the best dental examination I have had, Dr Dale explained everything very clearly and answered all of my questions. The hygienist Nadine was very gentle as well. Will definitely recommend this practice to anyone looking for a healthy smile .

Great experience! Front desk staff is welcoming and helpful.I had cleaning and a few fillings done recently. I extremely recommend Dr. Patodia - very professional and attentive! Overall I’m very satisfied with the services received.

I called in for an appointment and the reception person pushed me for a same day appointment even though I said I preferred next week.The afterward, I saw they were charging me for 45min of cleaning even though I had done x rays, complete examination, and cleaning all done and was only in the clinic for a total of 40 min... How is this even possible???I spoke with the reception and dentist who were both unapologetic about overcharging to insurance and denies their actions saying that's normal. I have never had this sort of underhanded behaviour!Overall OK service but dishonest practice. Overall will not return... it used to be OK here. Be aware of fake reviews.OH also - Previously charged me for 3 minutes consultation" without even looking at my teeth..."