Thorold Veterinary Hospital

Used this vet for 6+ years for multiple dogs until today, not sure what happened to the place. Used to be the best vet around and now theres only 1 vet left and the women I spoke with on the phone was miserable

Brought my bearded dragon here & they gave me the absolute best care , it took a little bit to get an appointment but i understand because they are busy!! When i got there everyone was so nice and welcoming, The Vet and assistants gave me the absolute best care and knowledge too. they sent me home with a huge instruction package for everything to do with Bearded Dragons and told me everything i need to do to help my girl! i will never bring my lizard to another vet. thank you guys for you care and knowledge ❤️would most definitely recommend this place if you have an Exotic Pet!i wouldn’t trust to bring my exotic pet anywhere else

Wonderful staff and Dr kerr is amazing to me and my dog. My dogs 1st visit and loved it

Went there today for the first and last time. I had to put my furbaby down and was so appauled by the treatment of the vet. A few of the staff were very kind (except the grumpy older lady who answers the phone and gives misinformation so you will spend more money). However, to say the vet had little tact or sense of professionalism, is to say the least. He must have skipped the part in school about compassion or diplomacy. I can understand that this is likely the most unpleasant part of his career...but this man was just plain rude and treated us as though we were taking up his time. I can only omagine how he may treat animals in his back room...believe the reviews and do not go to this clinic if you are hoping for some dignity or tact. Disgusting. I do thank the couple of his staff who wete very kind and compassionate...unfortunately they probably have to deal with the fall out from his behaviour. I didnt need him to hold my hand...but how about some old fashioned kindness? Wont get that from him...and if you still choose to take a chance...ask every question about your options.

I don’t know how or when this clinic went downhill big time. They never answer the phones and no answering machine so you can leave a message. That’s too much work for the receptionist to listen to concerned pet owners messages.The receptionist wouldn’t tell me her name so I could not report her for treating me this way she did. She was very rude and disrespectful while yelling at me on the phone.I clearly made sn appointment a week ago for immunizations snd flea and tick medicine. I was told to come anytime next week and it would be ready.I called before travelling out of town to find out the new vet wouldn’t take one minute to approve flea and tick medicine that he’s been getting for years at this clinic.When I asked who the manager was she refused to tell me that too and said nobody is in charge here and we have no manger and then she hung up on me!!! This clinic needs to be reported and they need a new receptionist’s as well as better vets like Dr Flood who I had for many years.You will not get through to this clinic either as they intentionally don’t answer the phones hence why they don’t have an answering machine because it would stay full and none get listened to. This is how much they care about their patients and their health. If you want good care for your fur baby don’t go here because you’ll be greatly disappointed at how any human could treat someone the way they do here. If they treat me this way imagine how the animals are treated.

Do to an incident on our farm one of our dogs needs on going care...extremely happy with the care and advice I have received on behalf of our Sophie ...prices are quite fair considering...more than happy all around and very appreciative for their services

Horrible experiences at this vet clinic, never able to get an answer. We had an emergency with our one family dog and had to rush her to the clinic and they turned us away at the door because they were too busy" while my dog was visibly bleeding from her mouth. She passed not too long after since we weren't able to get her to a different clinic in time."

Ty thorld vet clinic....special thanks go out to the front desk ladies who were very compassionate when my dog had to be put down.....God bless u all

They used to be great! I don’t know what happened. The person answering phones is completely rude and dismissive. Our dog would also have died due to them dismissing her need for treatment two years ago. She had to have emergency surgery. Had we have not taken her somewhere else we would not have her with us. They never transferred her records as requested at that time. Two years later calling to inquire why the records were not sent.. complete rudeness on the other line. How is the case when we PAY for vet care? Completely unacceptable.

Great service and reasonable prices. Dr Keŕr is knowledgeable and compassionate with pets. Highly recommend.