Budget Truck Rental

The worst experience I’ve ever had with budget. The staff seems stubborn and untrained.Never recommend this budget car rental.

Zero stars. Overcharged by $300 and did not communicate a change in price. When I called to speak to a representative, I was hung up on. When I did get through, I was told that I would get a call back and that didn't happen. Staff could improve in communication and attention to detail (such as processing payments). Never rent from this company. Also note that there is only one good review for this location and several bad ones. The ratio doesn't lie.

Zero star!! Very unprofessional customer service.. i wad their regular customer, booking alteast every second week.. i booked my car for May 10th and my car wasnt even ready when I went to pick it up. In fact they didnt even know the right time of my booking. The car i got was really dirty from inside. The seats were not clean and had stains. They also charged me an extra day since i returned the car when they were close but i was still within my 24 hour rental period, however i had to call general customer service number to get my refund after the store decided not to refund me. The management needs to think about the business again because its the Budget’s name on the stake. Because clearly they just lost their regular customer.

Thumbs up for Ankush. What an amazing young man. Even thou it was the end of the business day he stayed with me until my ride arrived making sure I was safe and comfortable . Keep up the excellent work.. Thx Kris

Poor customer service.Very quick to defending mistakes or gaps in knowledge and thus not trustworthy.Management of Budget Rental service should look into this poor service attitude or else it would erode the brand.

I would give in negative. They made a reservation and at that time didn’t ask me about my license or age and when I went there to get a car they told me no. It was not an emergency, but what if it was? Totally irresponsible behaviour. Would never go there and would not suggest anyone to go there.

So I came in here around 8 AM looking for a car because mine broke down last night. I didn't have a reservation because I had literally just come from my mechanic to arrange for the repairs and find out how long it'd be. They told me that they had to clean a few cars for reservations but it should be about an hour. I actually came back just under an hour later and my rental was ready! So I just did up the paperwork and off I went. Pretty pleased with the service. They really helped me out. :)

Reserved online, picked up my car and dropped off after hours. Very quick pick-up (compared to the hour-long waits I've had at other local rental places). Car was clean, new and had all the bells and whistles.Giving them a 4 star because I called this week to try to find a last minute pick-up truck, the only one they have is currently rented out and the website wasn't clear (instead, it told me to call the store).

I shouldve checked reviews first before renting car with them. Customer service sucks, dirty car and security deposit is way up high (750CAD) compared to others. (Hertz is 500 only) Their front people doesn't know how to explain properly!!! It was easy booking online however if you speak with them, they don't know anything!!!!

Stay away from this place.Zero interaction with customers. Zero communication.I should have paid more attention to the negative reviews on here. Now I'm in the middle of a mess and have filed a formal complaint with Budget.Stay away. Listen to the negative reviews.Zero stars if I could.